[Error Code] Fuser system error with error code 310-372

[Reeves]

Hi I have a xerox Altalink C8055 displaying error code 310-372 have changed the fuser motor and new fuser unit still am getting the same error code I checked for gears and sensors around fuser and fuser drive they are all okey what could be the problem

[Detonation]

Don't have the EDOC on hand, but I think it's a overheat error. There might be a NVM te reset?

[xcopytech]

744-001 to 0

[Reeves]

744-001 to 0

I did reset 744-001 to 0 it worked then again the error code came back

[xcopytech]

310-372 is not related to fuser motor. If you tried new fuser then next step is MDM pwb

[shinchan]

any sound of fuser turning when you turn on the machine? if no sound, straight to error. it could be the ih driver.

Hi I have a xerox Altalink C8055 displaying error code 310-372 have changed the fuser motor and new fuser unit still am getting the same error code I checked for gears and sensors around fuser and fuser drive they are all okey what could be the problem

[Reeves]

any sound of fuser turning when you turn on the machine? if no sound, straight to error. it could be the ih driver.

No sound no warming up fuser is not heating up

[shinchan]

No sound no warming up fuser is not heating up

yup that's happened with me too once...
error showing 010-375 /310-375 immediately after I turned it on
replace fuser, still getting same error. The weird thing is if I turn on the machine with the cover on, the error code change to 010-376/310-376 😂

I tested the old fuser to other working machine, and it works great...

I ended up replacing IH driver, on that machine.


==============================================
manual book
1. replace fuser
2. if not working then replace to MDM PWB

someone with experience told me, do not go straight replacing to MDM PWB
if the error code is 010-37x / 310-37x, it could be the IH driver
if the error code is 010-38x / 310-38x, it could be the fuser motor