Prolibro down?

[Rusty.Harris]

Myself and a few other techs can't get prolibro to work. It just sits there with a blank screen saying "loading".
One tech already had it open a day or two ago and his is working.
Just to make sure it isn't our network, I hot spotted to my phone. Sam thing.
Anyone else having issues?

[mojorolla]

Myself and a few other techs can't get prolibro to work. It just sits there with a blank screen saying "loading".
One tech already had it open a day or two ago and his is working.
Just to make sure it isn't our network, I hot spotted to my phone. Sam thing.
Anyone else having issues?

Pro Libro is No Bueno, we can't get in either.

[j2shortt]

Ours is getting stuck at the "Refreshing Library screen. .. no good....nooooo gooood.

[j2shortt]

Complete program uninstall and reinstall fixes this for me!

[Rusty.Harris]

I just received this from Prolibro.

There are no issues with ProLibro itself, but a few partners experienced problems following a Windows update last week. This may be due to the techs not being online with ProLibro long enough for updates, leading to corruption.

• Please have them go to GSN Library 17371 to download the latest version and reload it. If this doesn't resolve the issue, they will need to uninstall and then install the latest version. I recommend trying to reload on top first, as this will save them from having to re-download the books.
• This should resolve the issue 99.9% of the time. If not, please reach out to me for further instructions, though this should not be necessary.

[richs]

My Andriod version doesnt work and both computers at the office.

[RogueElement]

I just received this from Prolibro.

There are no issues with ProLibro itself, but a few partners experienced problems following a Windows update last week. This may be due to the techs not being online with ProLibro long enough for updates, leading to corruption.

• Please have them go to GSN Library 17371 to download the latest version and reload it. If this doesn't resolve the issue, they will need to uninstall and then install the latest version. I recommend trying to reload on top first, as this will save them from having to re-download the books.
• This should resolve the issue 99.9% of the time. If not, please reach out to me for further instructions, though this should not be necessary.

I was able to get it to work by running the uninstall wizard included in the Program Files and then installing fresh. Thanks a ton!