WorkCentre 6515DN - repeated vertical lines

[karina]

Hi,we've encountering a very strange problem with a brand new Xerox 6515.Every print of the machine comes out with repeated vertical lines on one side of the page. 6515.jpgSo far these parts were changed: drums, transfer belt, toner cartridges. No way to make those lines go away.We cannot figure out what part is causing this issue. Does someone have any idea about what could be the reason and how to solve this?Thank you

[Jettdog]

Re: WorkCentre 6515DN - repeated vertical lines

Does it do it in all colors?

[karina]

Re: WorkCentre 6515DN - repeated vertical lines

Does it do it in all colors?

Black only

[Jettdog]

Re: WorkCentre 6515DN - repeated vertical lines

If you've already replaced the belt and imaging unit, it could be anything. Bad laser, bad high voltage, something in the black development drive. Since it's brand new, I'd call Xerox and have them handle it.

[karina]

Re: WorkCentre 6515DN - repeated vertical lines

Hi,

eventually we called Xerox and they decided to replace the machine.

Thank you anyway

Kari