C7020 optics lamp

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  • Rusty.Harris
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2021
    • 616

    #1

    C7020 optics lamp

    Replaced the entire lamp assembly & ribbon cable. Guess the next step would be the ESS PWB?

    Never ever saw one where the lamp doesn't light up completely.

    Lamp.jpg
  • Rusty.Harris
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2021
    • 616

    #2
    FOLLOW UP

    After the tech went back & forth with the hotline, they sent us the WRONG SBC board, which fit, connectors all seated
    but we couldn't get the firmware to load. After the tech talked to another agent on the hotline, and said the other agent
    sent us the WRONG SBC/ESS we received the correct one and that solved the problem.

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