Altalink C8045, network printing only blank pages

[mojorolla]

We do not have many Xerox in the field but this one has got me scrathing my head.
Call came in this morning for c8045 with R!, K drum end of life. I noticed the colors were only at 10% so sent tech with 4 brand new drums. Replaced them, calibrated, copies are awesome, print from USB looks good, test print from their network; renders completely blank pages. I get the call as this in one of our biggest customers.
First thing I did was remove machine from network, print direct from laptop to machine, complete blank output. Test various file types (pdf, doc, web pages, etc) all coming out blank. Then tried PCL, PS and generic Windows drivers, still complete blank pages. Plug my laptop into USB, printing normally. Go into the machine webpage, drop a file into the direct print, print comes out normally.
Check fault log, dump NIC settings, no change. Initialize NVM settings, no change. Reset print engine, nothing. Firmware update, no change. I even tried putting the original four drums back as this occurred immediately after the PM; issue persists. All internal prints are normal, PCL and PS fonts list printed, even the annoying banner pages printed, followed by blank pages.
Everything is working normally EXCEPT printing through print drivers. My laptop, local PC, server installed drivers all render blank pages.
Wondering if any more experienced Xerox techs have seen this before?

[Jack79]

Re: Altalink C8045, network printing only blank pages

Have you tried another network cable? Maybe check if ethernet port is not broken.

[mojorolla]

Re: Altalink C8045, network printing only blank pages

Have you tried another network cable? Maybe check if ethernet port is not broken.

Yes, tried a different cable and removed it completely from the network. From my laptop to the NIC card, still renders blank pages.

[blackcat4866]

Re: Altalink C8045, network printing only blank pages

NIC card reset was my best guess. Clearly it's something happening through the Ethernet interface. Is that a separate card or built-in? Is it safe to assume that the machine still performs other Ethernet based functions, like the web interface, scanning, pinging, etc. Can you print reports through the web interface?

It's entirely possible that the issue started some time before, and none had noticed yet.

[Jack79]

Re: Altalink C8045, network printing only blank pages

I think he has done NIC initialization. I would reload fw next but it seems he has done it too. Maybe try print from yor mobile through the network.

[mojorolla]

Re: Altalink C8045, network printing only blank pages

We brought the machine back to the shop and it was still printing blank. Whatever came over the network completely corrupted the print engine.
Once I did a full factory reset and setup from the wizard, print jobs are now rendering normally. Going keep it in the shop for testing a few days then send it back.
Thank you all for your help and advice.

[Gaffers01]

Re: Altalink C8045, network printing only blank pages

I have had this issue numerous times but its always been a printer driver issue.

Would print the header sheet fine but all pages afterwards would be blank, but after changing driver to Global Postscript drivers it always worked fine.

[MrFred]

Re: Altalink C8045, network printing only blank pages

Did you try to print in mono. Every time I ran in to this (I've run into it on Altalink C80xx and Altalink C81xx ) mono still printed fine, Postscript printed fine and but colour PCL6 completely blank. Had it from brand new machines and old. Weird stuff like this that has been going on for years is why Xerox is my least favourite brand I've had the pleasure in having to support.