Hi guys any help or guidance would be appreciated .I have a Workcentre c405 that works fine on copy print and scan on every function until you attempt to do a 2 sided scan on both copy and scan to folder or scan to email but only on the DF.
You can scan 2 Sided either copy or email on the glass but not from the DF.
Scan on single sided is fine.
When you select 2 sided scan through DF and the document is in the feeder as soon as you press start the machine errors straight away without attempting to feed the document and comes up with the error code 065-225 every time.
The RAP suggests its a CIS issue in the DF
We had a good working machine in the workshop so we have changed the DF complete still no joy
We have searched edocs and done everything we can see
1.Replaced LV Power Supply
2.Replaced the main board ESS-PWB A that the ribbon cables from the scanner and DF plug into
3.Reset mc to factory defaults
4.Reloaded latest firmware via USB altboot ruling out firmware corruption
Still has same issue
Would love help or suggestions
Thanks in advance
You can scan 2 Sided either copy or email on the glass but not from the DF.
Scan on single sided is fine.
When you select 2 sided scan through DF and the document is in the feeder as soon as you press start the machine errors straight away without attempting to feed the document and comes up with the error code 065-225 every time.
The RAP suggests its a CIS issue in the DF
We had a good working machine in the workshop so we have changed the DF complete still no joy
We have searched edocs and done everything we can see
1.Replaced LV Power Supply
2.Replaced the main board ESS-PWB A that the ribbon cables from the scanner and DF plug into
3.Reset mc to factory defaults
4.Reloaded latest firmware via USB altboot ruling out firmware corruption
Still has same issue
Would love help or suggestions
Thanks in advance
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