Xerox WorkCentre 7530

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  • damamato
    Junior Member
    • Oct 2023
    • 8

    Xerox WorkCentre 7530

    Lost model number (XXXXX XXXXX)and serial number (empty field).

    Can someone help me?
  • xcopytech
    Service Manager
    1,000+ Posts
    • Aug 2006
    • 1702

    #2
    Re: Xerox WorkCentre 7530

    Csn you enter in diagnostic mode?
    Check dc132

    Comment

    • damamato
      Junior Member
      • Oct 2023
      • 8

      #3
      Re: Xerox WorkCentre 7530

      In diagnostic mode dc132 there is Machine identifier code. Requires passcode.

      Comment

      • adriansto
        Service Manager
        Site Contributor
        1,000+ Posts
        • Nov 2007
        • 2264

        #4
        Re: Xerox WorkCentre 7530

        Originally posted by damamato
        Lost model number (XXXXX XXXXX)and serial number (empty field).

        Can someone help me?
        How did the copier lost its data?
        Have you old machine configuration report?

        Comment

        • damamato
          Junior Member
          • Oct 2023
          • 8

          #5
          Re: Xerox WorkCentre 7530

          It happened after replacing the battery

          Comment

          • adriansto
            Service Manager
            Site Contributor
            1,000+ Posts
            • Nov 2007
            • 2264

            #6
            Re: Xerox WorkCentre 7530

            Originally posted by damamato
            It happened after replacing the battery
            What the error history show?

            Comment

            • damamato
              Junior Member
              • Oct 2023
              • 8

              #7
              Re: Xerox WorkCentre 7530

              362-310-00 IISS / Scanner -Controller communication Fail
              322-352-00 Serial number lost/missing. A Password routine may be required to write serial number

              Comment

              • adriansto
                Service Manager
                Site Contributor
                1,000+ Posts
                • Nov 2007
                • 2264

                #8
                Re: Xerox WorkCentre 7530

                Originally posted by damamato
                362-310-00 IISS / Scanner -Controller communication Fail
                322-352-00 Serial number lost/missing. A Password routine may be required to write serial number
                If you dont change any machine pwb then try to fix 362-310 error. Folow the procedure from service manual also for 322-352 error
                This 362-310 error can block the serial resincronization of the pwbs.

                Comment

                • damamato
                  Junior Member
                  • Oct 2023
                  • 8

                  #9
                  Re: Xerox WorkCentre 7530

                  The customer told me that he performed an nvm initialization. Could that be the problem?

                  Comment

                  • adriansto
                    Service Manager
                    Site Contributor
                    1,000+ Posts
                    • Nov 2007
                    • 2264

                    #10
                    Re: Xerox WorkCentre 7530

                    Originally posted by damamato
                    The customer told me that he performed an nvm initialization. Could that be the problem?
                    Ussualy no problem from initialization but big problem if he did switched or changed pwbs.

                    Comment

                    • damamato
                      Junior Member
                      • Oct 2023
                      • 8

                      #11
                      Re: Xerox WorkCentre 7530

                      Nothing has been changed.

                      Comment

                      • mkdirs
                        Trusted Tech
                        Site Contributor
                        100+ Posts
                        • Oct 2014
                        • 169

                        #12
                        Re: Xerox WorkCentre 7530

                        check nvm battery then
                        reinstall firmware AltBoot with FORCED_UPGRADE file and DISABLE_DATA_BACKUP
                        Make sure the activation SIM is in place
                        Xerotk.com
                        xerox copier technician

                        Comment

                        • damamato
                          Junior Member
                          • Oct 2023
                          • 8

                          #13
                          Re: Xerox WorkCentre 7530

                          I lost the SIM

                          Comment

                          • damamato
                            Junior Member
                            • Oct 2023
                            • 8

                            #14
                            Re: Xerox WorkCentre 7530

                            I managed to get the machine to recognize the 7530 model again, but the serial number still doesn't see it. Always no serial.
                            Is the SIM unique or is one SIM of that model enough?

                            Comment

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