xerox docucolor 12 NEW error 9-343 :(

[kazuyamishima]

hi guys i fixed the first error thanks to you guys

but now i was finishing my work and suddenly a new error appeared 9-343



i can i fixe this please help me guys

best regards

Nuno Manuel Alves

[xcopytech]

9-343/9-433 2nd BTR Retract Fail RAP
The Control Logic has detected that the 2nd BTR failed to retract.

[kazuyamishima]

9-343/9-433 2nd BTR Retract Fail RAP
The Control Logic has detected that the 2nd BTR failed to retract.

thank you copytech but how can i fix the problem ??? whats a BTR ??? how can i solve this ? do i need to buy any part ?

thank you

best regards

nuno manuel alves

[TechMate]

thank you copytech but how can i fix the problem ??? whats a BTR ??? how can i solve this ? do i need to buy any part ?

Bias Transfer Roll (BTR) - it's the black roller in the middle when you pull the drawer assembly in front of the machine.

What you need to do is to replace the retract clutch that drives the BTR. It is located at the back of the machine. You probably need someone who is technically capable of replacing it.

[kazuyamishima]

Bias Transfer Roll (BTR) - it's the black roller in the middle when you pull the drawer assembly in front of the machine.

What you need to do is to replace the retract clutch that drives the BTR. It is located at the back of the machine. You probably need someone who is technically capable of replacing it.

thANKS techmate, do you have a pic of the part that i need? i just contacted my suppliers in china to see if they can find the right parts to my dc12....and i talked with my tech he is going to see if the machine needs more parts, i think iam going to buy 4 toner motors just in case the previous error happens again....

best regards

nuno manuel alves

[kazuyamishima]

thANKS techmate, do you have a pic of the part that i need? i just contacted my suppliers in china to see if they can find the right parts to my dc12....and i talked with my tech he is going to see if the machine needs more parts, i think iam going to buy 4 toner motors just in case the previous error happens again....

best regards

nuno manuel alves

do i need to put some code to reset the error 9-343???? just like the 9-356 error ????


best regards

nuno manuel alves

[TechMate]

do i need to put some code to reset the error 9-343???? just like the 9-356 error ????

No code reset for 9-343. Also, before replacing the 2nd BTR retract clutch, try replacing the front door switch (interlock switch) first. Some machines get fixed by replacing this switch. Otherwise, just replace the clutch.

[kazuyamishima]

No code reset for 9-343. Also, before replacing the 2nd BTR retract clutch, try replacing the front door switch (interlock switch) first. Some machines get fixed by replacing this switch. Otherwise, just replace the clutch.

thanks techmate you are a pal, i have already talked with my suppliers in china and india, iam going to buy the retract clutch that is the rear on the machine and try do replace the 2nd BTR ROll mine is weared out, or replace the entire 2nd BTR unit it depends on the price...

monday the tech come over to my place and after, seeing the problem he saw that the clutch dosent retract, now the interlock switch i didnt know that one.... iam going to ask my suppliers if they have that part

best regards

nuno manuel alves

[TechMate]

Keep me posted. Thanks

[kazuyamishima]

Keep me posted. Thanks

dear techmate

i could use some help, can you please tell me the part numbers for the clutch and the second btr unit .....

do you know if the Roll of the second btr unit is for sale ???? just the roll

best regards

nuno manuel alves

[TechMate]

2nd BTR unit -> 059K14181
2nd BTR roll only ->059K13021
2nd BTR clutch assembly -> 007K84221
2nd BTR retract clutch only -> 121K14890

These are original japanese part numbers. last 5 digits may vary depending on the region you are in.

[kazuyamishima]

2nd BTR unit -> 059K14181
2nd BTR roll only ->059K13021
2nd BTR clutch assembly -> 007K84221
2nd BTR retract clutch only -> 121K14890

These are original japanese part numbers. last 5 digits may vary depending on the region you are in.

dear techmate

thanks for the support




are these the parts???

best regard

nuno manuel alves

[kazuyamishima]

dear techmate

check this picture.... are the parts all here..... iam sorry for being so pain in the butt but i really need to be sure before buying the parts

best regards

nuno manuel alves

[IMG=http://img413.imageshack.us/img413/8932/xeroxparts.jpg][/IMG]
[IMG=http://img413.imageshack.us/img413/xeroxparts.jpg/1/w2048.png][/IMG]

[TechMate]

check this picture.... are the parts all here..... iam sorry for being so pain in the butt but i really need to be sure before buying the parts

Yes, definitely!