Xerox Phaser 7800 Green screen and reboot

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • copyTcat
    Senior Technician

    50+ Posts
    • Apr 2015
    • 58

    #1

    [Misc] Xerox Phaser 7800 Green screen and reboot

    We got a Xerox Phaser color 7800GX at client location that has green screen with xerox logo attempting to finish boot process and than machine reboot again and again. (Boot Loop)
    We suspect the SD card got issue but not sure. Is there a way to reload new data or image on the SD card or should we look into main board?
  • Dickie
    Trusted Tech

    100+ Posts
    • Nov 2011
    • 190

    #2
    Re: Xerox Phaser 7800 Green screen and reboot

    Had a similar issue with a Xerox phaser a while ago, not a Xerox expert but as it boots it seems to run up different parts of the machine in a specific order, it got to a certain point and then dropped and rebooted as you described, turned out to be the power supply dropping out under load when a specific component kicked in. Removed P.S.U. and found visual signs of damage. New P.S.U. fixed it

    Good luck

    Comment

    • Detonation
      Trusted Tech

      Site Contributor
      250+ Posts
      • Feb 2010
      • 392

      #3
      Re: Xerox Phaser 7800 Green screen and reboot

      You can reload the contents to the SD card with a disk image application. I have the SD image available.

      Comment

      • hnami
        service technician

        100+ Posts
        • Nov 2023
        • 166

        #4
        Re: Xerox Phaser 7800 Green screen and reboot

        Originally posted by copyTcat
        We got a Xerox Phaser color 7800GX at client location that has green screen with xerox logo attempting to finish boot process and than machine reboot again and again. (Boot Loop)
        We suspect the SD card got issue but not sure. Is there a way to reload new data or image on the SD card or should we look into main board?
        Software damage.reload the software.boot loop It has nothing to do with SD

        Comment

        • copyTcat
          Senior Technician

          50+ Posts
          • Apr 2015
          • 58

          #5
          Re: Xerox Phaser 7800 Green screen and reboot

          hnami , to reload firmware again to the printer will help? but printer will not stay on ready to connect.

          Comment

          • copyTcat
            Senior Technician

            50+ Posts
            • Apr 2015
            • 58

            #6
            Re: Xerox Phaser 7800 Green screen and reboot

            Thank you all. Reloaded software and replaced hard drive just in case(was old) now printer work.

            Comment

            Working...