DC12 Fiery X12 Calibration problem

[dprajeev]

I am using Fiery X12 1.5 SP2. My problem is I can't print the comparison page. When I try to calibrate (expert mode), after measuring the page fiery asks "Print Comparison Page" and when I select YES it exits from calibration to function screen. Comparison page is not printing and calibration is incomplete. But in standard mode I am able to calibrate. Previously I am able to print comparison page in expert mode. No other communication problems with DC12. Printing, scanning, test page everything fine.

Please help me to solve my problem.
Thanks in advance

Rajeev

[JimmyB]

What version of ColorWise do you use?

[hachetman]

I am using Fiery X12 1.5 SP2. My problem is I can't print the comparison page. When I try to calibrate (expert mode), after measuring the page fiery asks "Print Comparison Page" and when I select YES it exits from calibration to function screen. Comparison page is not printing and calibration is incomplete. But in standard mode I am able to calibrate. Previously I am able to print comparison page in expert mode. No other communication problems with DC12. Printing, scanning, test page everything fine.

Please help me to solve my problem.
Thanks in advance

Rajeev

Who cares about the comparison page, tell it not to print the comparison and apply calibration should work fine

[RRodgers]

Yeah, just ignore the comparison page. It get's chucked in the trash anyways.

[dprajeev]

Yes, that's correct. But I am afraid that any software errors occurred in my fiery unit.

[hachetman]

Yes, that's correct. But I am afraid that any software errors occurred in my fiery unit.

Is the firey still working? Make sure you have the correct paper loaded in the trays, this dosen't seem like a software issue

[dprajeev]

Yes. Fiery working fine. In setup calibration I select Tray 5. When fiery ask 'print comparison page' I select yes. But nothing is happening and it automatically exits from calibration before completing calibration process.

[GusG]

Yes. Fiery working fine. In setup calibration I select Tray 5.

Have you tried from any other tray? I've problems printing anything from tray 5, though I expect to get this solved, I calibrate from tray 2 on normal paper (bond) and doing the comparison page is no problem. DC12 with Fiery X12, same as yours I think

[pe6ohh]

Did you try to reinstall the Fiery software?

Hy there!
Like I said why don`t you try to reinstall the Fiery?It`s not so bad thing.Sometime this helps.

[dprajeev]

I tried Tray 5 (Normal, ExH & heavy weight), tray 1 (normal) and tray 4 (Normal & heavy weight) same result.

I don't have the installation CD to reinstall the system software

Thanks

[GusG]

I don't have the installation CD to reinstall the system softwareThanks

You don't need the installation CD for the X12, just use the menu on the RIP itself and somewhere it will give you the option of re-installing the software. I did it myself a couple of weeks ago, there's nothing to be afraid of.

[AjitN]

Rajeev - Please try to restore backup. Although we do not need to print comparision page, please check for virus also as X12 is based on NT OS.
Regards

[pe6ohh]

Restore to factory default

I don`t remember where there is a backup, but in "Run Setup" it must have been a "Restore to factory defaults".
Wish You luck !

[dprajeev]

Thankyou all

I Restore to factory defaults and now the issue is solved.
Thanks to everybody.