Technician for DC480ST in France

[jayc67]

Hello,

I'm a french printer in France (Bas-Rhin), I have a DC480ST and I don't know how to repair it. I'm looking for a french technician who can explain me. I have Edoc and PWS for it, but I can't connect me because the computer software version isn't the same that copier software version.

Can anybody help me please!!

Thanks

[Milo Wilson]

What software version is the machine? I'm in the States but will help if I can. My email is qualitechcopier@cox.net.
Send error codes and anything else that might shed some light on the problem.

[jayc67]

Thanks for the answer and sorry for my english!

I can't tell you the software version anymore, the machine doesn't start :

"Power up failed"

I have the cable and laptop.

i also have also the software for the copier but i can't update it !!

can you help me to update with the laptop

[gregoryk]

hello.does the machine have dots of death on the touch screen?(big line of dots and nothing else)

try first to unplug all the plagjaks from the power distribution pwb after that put each back (one at the time).The problem seams to be some small pwba's called iioc's.

I had the same problem 2 weeks ago and the tray 2 iioc was bad

best luck!

[jayc67]

Hello gregoryk!

It was a line of point and then it is writing "Power up failed! please try again".

I unplug the connector on distribution pwb and reconnect them, but it doesn't work.

Do you have another idea by chance?

Thanks

[gregoryk]

when i said reconnect them i meant to put one at the time and boot up

[jayc67]

Ok I will try this

[jayc67]

I did what you said. Now it is written "Problem communications encountered". What can i do?

Thanks

[gregoryk]

You mean that you reconnect them all and now the display say that above?If yes, probably the problem is the power distr.pwba

[jayc67]

Thanks Gregory,

Finally I don't find the solution so i will sell the copier in kit form and buy a 4110 later =)!!

[gregoryk]

Thanks Gregory,

Finally I don't find the solution so i will sell the copier in kit form and buy a 4110 later =)!!

you will enjoy this machine! is one of my favorites!

[jayc67]

You're right, it was a good machine!! But I don't have the knowledge to repair it !! Now I make black copies with my DC2060, waiting for the 4110!!