WC 7245 touchscreen locked !!!

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  • haryt72

    #16
    Mostly it is dirt under the Cover. Disassemble the whole touchunit, clean the touch and also the silver metal part (it is the groundconnector), reassemble. Reboot the device and recalibrate the touchscreen.

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    • tech9
      Trusted Tech

      100+ Posts
      • Apr 2009
      • 216

      #17
      Solution to touch screen problem may help but 75 % i just replace the dam thing.
      First reseat the molex connection going into the back of the machine you can see it the gray harness coming out of the scanner going into the back of the ESS.
      If this does not work try calibration switch of machine . Then whilst holding 0,1 and 3 buttons down switch on machine untill calibration points are shown. Touch these points with a pen. this should now calibrate.

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      • amadeusmbi
        Technician

        50+ Posts
        • Nov 2010
        • 51

        #18
        tech9 is right. try:
        - remove touch screen, disassemble it, clean everything (clean contacts with alcohol), put it back.
        - calibrate (0,1,3).
        "Opportunity is missed by most people because it is dressed in overalls and looks like work. "

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        • dajver
          Technician
          • Oct 2010
          • 21

          #19
          99% you have to change the whole UI... i have replaced at least 30pcs in last year...

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          • bojans
            Service Manager

            Site Contributor
            1,000+ Posts
            • Feb 2008
            • 1313

            #20
            Originally posted by dajver
            99% you have to change the whole UI... i have replaced at least 30pcs in last year...

            I've seen dozens of these in last time. Only one touch screen is working, and I believe is close to end...

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            • simple mind
              Technician
              • Aug 2009
              • 39

              #21
              Re: WC 7245 touchscreen locked !!!

              Originally posted by haryt72
              Mostly it is dirt under the Cover. Disassemble the whole touchunit, clean the touch and also the silver metal part (it is the groundconnector), reassemble. Reboot the device and recalibrate the touchscreen.
              I've many times dis-assemled it, cleaned it with xerox alcohol,checked all the contacts,but nothing: still frozen touch screen.Could be a specific electronic part like capacitors or something like these ??Any ideas on how a touch screen works ? Need help from electronics guys !

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              • xeroxsharp
                Trusted Tech

                250+ Posts
                • Nov 2008
                • 270

                #22
                Re: WC 7245 touchscreen locked !!!

                Originally posted by annik2009
                The colour touch screen

                There is a bulletin for this sort of problem (7228/35,7328/35/45)
                You need to replace touch panel assembly. Only LCD is not enough.
                I replaced more than 25 pcs.

                PS.
                Touch panel is very,very ex.....!

                BR

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                • bojans
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2008
                  • 1313

                  #23
                  Re: WC 7245 touchscreen locked !!!

                  Hi,

                  Check below thread posted by azehnali. It's for DC250 touch screen, it could be useful for the screen you talking about.
                  http://www.copytechnet.com/forums/xerox/59471-docucolor-260-touch-screen.html

                  I
                  didn't try so far but maybe you got lucky.

                  Cheers

                  Comment

                  • AlexAT

                    #24
                    Re: WC 7245 touchscreen locked !!!

                    Hi, i have the same problem my touchscreen is unable to communicate with the RIP PC on the back an i replaced the bad battery and now i need the correct wcps diagnostics navigator for the c3545 for find the problem or restore a working configuration. I think that the configuration was gone with the empty battery.

                    can onyone help me in this case?

                    Comment

                    • Exok
                      Senior Tech

                      500+ Posts
                      • Jun 2011
                      • 750

                      #25
                      Re: WC 7245 touchscreen locked !!!

                      Do a search for this part # N010-0554-T504

                      This is a replacement touch screen (touch screen only, not LCD display). It works with WC7245 - WC7346 and also for the 4595.

                      I have had many of these machines with faulty touch screens and this replacement screen works great and is also a much cheaper alternative to replacing the
                      touch panel assembly.

                      Comment

                      • djwhoo
                        Trusted Tech

                        100+ Posts
                        • Aug 2013
                        • 117

                        #26
                        Re: WC 7245 touchscreen locked !!!

                        Originally posted by simpel
                        WCPS for 3545? I got also an 3545 with a weird communication error. Is it possible to get th WCPS 3445 from you?
                        omg

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                        • simpel
                          Technician
                          • Jun 2010
                          • 25

                          #27
                          Re: WC 7245 touchscreen locked !!!

                          Replace the touchescreen only, solved my problem for the 7245. search for Part No:N010-0554-T504

                          I bought it here with high speed delivery! Bought it Wednesday evening en received it Friday morning. From Texas(USA) to Amsterdam (Netherlands)

                          Many thanks for the part number and how to find, now I can print again

                          Comment

                          • Exok
                            Senior Tech

                            500+ Posts
                            • Jun 2011
                            • 750

                            #28
                            Re: WC 7245 touchscreen locked !!!

                            Your welcome!

                            Comment

                            • simple mind
                              Technician
                              • Aug 2009
                              • 39

                              #29
                              Re: WC 7245 touchscreen locked !!!

                              Hi everybody,
                              Could you tell which 'key mouser'part number touch screen fit to the xerox 240/250 touch screen.
                              Many thanks.

                              Simple Mind.

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