Hello,
I have a Docucolor 12 and it has started doing something strange. When I print or copy on the unit the prints are coming out with everything printing perfectly except for the last 1 inch of the of the image, it is coming out without all the colors, only the black tonor is used in that part of the image and it is a faint image. The separation of the correctly printed part of the image with all the colors and the 1 inch part of the image that is black and white and faint is abrupt, the image changes from good to bad instantly. When I print in black and white there is no problem, it is only when I print in color that the problem persist and it is no every copy that comes out bad, after every 4 or 5 bad copies a good copy will come out. This problem started 3 weeks ago. Any help will be appreciated.
Thanks
I have a Docucolor 12 and it has started doing something strange. When I print or copy on the unit the prints are coming out with everything printing perfectly except for the last 1 inch of the of the image, it is coming out without all the colors, only the black tonor is used in that part of the image and it is a faint image. The separation of the correctly printed part of the image with all the colors and the 1 inch part of the image that is black and white and faint is abrupt, the image changes from good to bad instantly. When I print in black and white there is no problem, it is only when I print in color that the problem persist and it is no every copy that comes out bad, after every 4 or 5 bad copies a good copy will come out. This problem started 3 weeks ago. Any help will be appreciated.
Thanks
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