5675 Can't Upgrade Firmware

[mrfuser]

When we try to upgrade the firmware level for the client it either says "failed" or it says "this software is not for this machine". Any ideas? Toasted HDD?

Machine works fine other than we can't add more than 2 email addresses on the public address book.


Thanks

Kelly

[adriansto]

What version of sw have you on machine ?
What level sw will be put on ?

[mrfuser]

It has 21.113, can't get it to go up from there or even reload current level. Very strange. The reason we want to reload/upgrade is that the csv for email addresses won't upload more than 2 names and it always says it failed from the Centreware screen.

Any ideas?

Kelly

[adriansto]

All machine have 21.113. I want the correct level of sw like 21.113.xx.xxx

[tech9]

may need to altboot

[mrfuser]

Firmware is 21.113.02.000.

What are you referring to tech9 on "altboot" ?

Thank you all!

Kelly

[TzALbg]

It's dufferent method to upgrade reload NC software .
You have to have GSN and PWS tools

[adriansto]

Yes you may do an altboot. The last version of firmware is 21.113.02.091
This version of firmware has many improvements.

[JRCS]

I'm trying to do an ESS software load thru Altboot, but when I try open the altboot application - It says "Connection fail!" Do i need to reload altboot? or what do i need?

[adriansto]

Look for COM. Number one is the best.

[JRCS]

I only have Usb COM 9 - on the PWS. Only USB adaptor to serial

[xcopytech]

then you must set correct com port number in altboot settings

[JRCS]

How? Com 9 is what i'm using

[xcopytech]

in PC device manager change port number to 1.
Com port must be 1

[adriansto]

Bingo !