i had a green bar freeze

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  • cesar.m
    Technician
    • May 2011
    • 12

    #1

    [Dead] i had a green bar freeze

    i had a workcentre 7665 with green bar freeze and at the end comunication firewire problem the firmeware is 040.033.53050 somebody had a alternative
  • azehnali
    Senior Tech

    500+ Posts
    • Nov 2009
    • 679

    #2
    Re: i had a green bar freeze

    sounds like the firewire board is bad

    Comment

    • cesar.m
      Technician
      • May 2011
      • 12

      #3
      Re: i had a green bar freeze

      nop i changed and i restore the software and i clean te ccm, and i replaced the firewire cable too

      but nothing the machine it dosn't response

      Comment

      • azehnali
        Senior Tech

        500+ Posts
        • Nov 2009
        • 679

        #4
        Re: i had a green bar freeze

        do you have a laptop with pws

        Comment

        • cesar.m
          Technician
          • May 2011
          • 12

          #5
          Re: i had a green bar freeze

          a friend have it

          Comment

          • azehnali
            Senior Tech

            500+ Posts
            • Nov 2009
            • 679

            #6
            Re: i had a green bar freeze

            are there any error codes?

            Comment

            • azehnali
              Senior Tech

              500+ Posts
              • Nov 2009
              • 679

              #7
              Re: i had a green bar freeze

              was the copier working fine
              did you do something to the copier like reload software
              more details
              its all about details

              Comment

              • adriansto
                Service Manager

                Site Contributor
                VIP Subscriber
                1,000+ Posts
                • Nov 2007
                • 2376

                #8
                Re: i had a green bar freeze

                Power off the copier.
                Disconnect both ends of usb cable between UI and net controller.
                Then plug one end of usb cable in usb port of your laptop / desktop.
                Same for the other ends. If the computer recognize both ends you can reconnect the usb cable in machine and check it is work.
                If the computer dont recognize the ends then the usb cable is the problem.
                Check also the cable between UI interface and CCM.
                Last edited by adriansto; 09-23-2011, 01:45 PM.

                Comment

                • Milo Wilson
                  Trusted Tech

                  250+ Posts
                  • Feb 2009
                  • 498

                  #9
                  Re: i had a green bar freeze

                  Try using a different usb port to connect to on the controller. You might need to enable the other usb ports through the machine b4 you can.

                  Comment

                  • cesar.m
                    Technician
                    • May 2011
                    • 12

                    #10
                    Re: i had a green bar freeze

                    yes in fact there is a couple of errors 3-347 and 3-316 are repetitive. In other machine i can repair it easy the hdd was defective and the port usb 0 too, but in this case i can't do it. i change the software from alternet boot, pws with DC 102 software upgrade and i fail in the alternet boot only appper "ess is operational" that`s all only this
                    thanks for your time

                    Comment

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