5675 network scan issue

[mrfuser]

when we try to scan to a network drive it will say on the report it prints out;

UNABLE TO DETECT THE ORIGINAL TO BE SCANNED OR THE SIZE OF THE ORIGINAL

When we copy, print or fax it is fine. I reloaded firmware. Still says it.

Also it will pop up on the screen and say:

NETWORK SCANNING IS UNAVAIBLE. CHECK CABLING CONNECTIONS.


Any ideas Xerox guru?

Thanks

Kelly

[adriansto]

Re: 5675 network scan issue

when we try to scan to a network drive it will say on the report it prints out;

UNABLE TO DETECT THE ORIGINAL TO BE SCANNED OR THE SIZE OF THE ORIGINAL

When we copy, print or fax it is fine. I reloaded firmware. Still says it.

Also it will pop up on the screen and say:

NETWORK SCANNING IS UNAVAIBLE. CHECK CABLING CONNECTIONS.


Any ideas Xerox guru?


Thanks

Kelly

Can you post here an configuration report with scanning settings ?