Xerox nuvera error

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  • azehnali
    Senior Tech

    500+ Posts
    • Nov 2009
    • 679

    #1

    Xerox nuvera error

    does anyone know what C16-355 on a nuvera means ?
  • Milo Wilson
    Trusted Tech

    250+ Posts
    • Feb 2009
    • 498

    #2
    Re: Xerox nuvera error

    Communication problem from Sys board through the SCSI cable to motherboard

    Comment

    • azehnali
      Senior Tech

      500+ Posts
      • Nov 2009
      • 679

      #3
      Re: Xerox nuvera error

      could it be corrupted software or something else?

      Comment

      • Milo Wilson
        Trusted Tech

        250+ Posts
        • Feb 2009
        • 498

        #4
        Re: Xerox nuvera error

        check the cable connections. Could be a network cable is plugged into the wrong port or bad scsi cable

        Comment

        • azehnali
          Senior Tech

          500+ Posts
          • Nov 2009
          • 679

          #5
          Re: Xerox nuvera error

          how about PEM 03 3970?

          Comment

          • adriansto
            Service Manager

            Site Contributor
            VIP Subscriber
            1,000+ Posts
            • Nov 2007
            • 2372

            #6
            Re: Xerox nuvera error

            Originally posted by azehnali
            how about PEM 03 3970?
            Battery located on Software/NVM module on Main Controller Pwb.
            You need to restore nvm or replace Sw/NVM module and restore nvm.
            You dont have service manual ?

            Comment

            • Milo Wilson
              Trusted Tech

              250+ Posts
              • Feb 2009
              • 498

              #7
              Re: Xerox nuvera error

              Might just have to replace the nvm battery then do the configuration setup

              Comment

              • azehnali
                Senior Tech

                500+ Posts
                • Nov 2009
                • 679

                #8
                Re: Xerox nuvera error

                I dont have the manual
                is it complicated ?

                Comment

                • azehnali
                  Senior Tech

                  500+ Posts
                  • Nov 2009
                  • 679

                  #9
                  Re: Xerox nuvera error

                  also do you know how to restore nvm on a docucolor 260?

                  Comment

                  • adriansto
                    Service Manager

                    Site Contributor
                    VIP Subscriber
                    1,000+ Posts
                    • Nov 2007
                    • 2372

                    #10
                    Re: Xerox nuvera error

                    Nuvera is only a little production machine. It is only like half part of Hodaka ! I think is very but very simple to do service without manual.

                    What nvm for DC260 ? Probably the region mvm ?

                    Comment

                    • Milo Wilson
                      Trusted Tech

                      250+ Posts
                      • Feb 2009
                      • 498

                      #11
                      Re: Xerox nuvera error

                      Go into diagnostics and do an NVM init.

                      Comment

                      • azehnali
                        Senior Tech

                        500+ Posts
                        • Nov 2009
                        • 679

                        #12
                        Re: Xerox nuvera error

                        on the 260 I can not connect to it with diagnostic navigator only through the download navigator and it shows nvm errors and the machine does not boot up

                        Comment

                        • azehnali
                          Senior Tech

                          500+ Posts
                          • Nov 2009
                          • 679

                          #13
                          Re: Xerox nuvera error

                          how do you get into diagnostic mode on the nuvera?

                          Comment

                          • Milo Wilson
                            Trusted Tech

                            250+ Posts
                            • Feb 2009
                            • 498

                            #14
                            Re: Xerox nuvera error

                            On the machine itself. Like logging into a docuSp server. If the license string is not active then you have to get a new diagnostic license string before going into Diagnostics.

                            Comment

                            • piotr_krak

                              #15
                              Re: Xerox nuvera error

                              Originally posted by adriansto
                              Battery located on Software/NVM module on Main Controller Pwb.
                              You need to restore nvm or replace Sw/NVM module and restore nvm.
                              You dont have service manual ?
                              hello
                              A have one question for nuvera 120. Now i have code PEM-03-3970. I don,t have manual for this machine. You write that it should restore or replace and restore NVM.

                              So i ask. How should I must do it this procedure correctly?

                              Comment

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