WC 7428, page counts incorrect?

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  • seansbar
    Trusted Tech

    Site Contributor
    100+ Posts
    • Dec 2010
    • 198

    #1

    WC 7428, page counts incorrect?

    Please help. A small account at a church has been battering us since the machine went in last Spring:

  • Mr Spock
    Vulcan Inventor of Death

    1,000+ Posts
    • Aug 2006
    • 2064

    #2
    Re: WC 7428, page counts incorrect?

    Quickest way to test is to record meters then have customer print from application. Then recheck the meters and count how many sheets/sides were physically printed. This will show if the application is causing issue. Check how she submits the print job and see if it uses windows driver or application driver and what settings are selected.

    I have had to do the above to show a customer that their software was at fault and not the machine.
    And Star Trek was just a tv show...yeah right!

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