WC 7428, page counts incorrect?

[seansbar]

Please help. A small account at a church has been battering us since the machine went in last Spring:

[Mr Spock]

Re: WC 7428, page counts incorrect?

Quickest way to test is to record meters then have customer print from application. Then recheck the meters and count how many sheets/sides were physically printed. This will show if the application is causing issue. Check how she submits the print job and see if it uses windows driver or application driver and what settings are selected.

I have had to do the above to show a customer that their software was at fault and not the machine.