[Misc] Xerox8830 large format printer

[nogood boyo]

i am a new canon tech who happens to have a Xerox 8830 in the field.

this particular machine has recently dropped all of its networking info.

it is a direct to IP set up and it has for some reason dumped all of its info and switched form static to DHCP... it needs to changed back but i have no idea how to do this. ive been searching through the service manual that i have for this machine but i cannot find any resources that explain how to do this procedure.

can any of you brillialnt xerox techs help me out? Any thoughts on why this might have happened?

i was speaking with the key operator of the machine and he mentioned that he found the machine jammed and unplugged... so i suspect that the machine jammed, and then somebody just unplugged it and walked away.

[nogood boyo]

Re: Xerox8830 large format printer

weve been able to set the IP address... the last number was changed from a 43 to a 44 and remote into the machine with the RUI. the machine appears to be opporating fine... we can print off configuration pages from the RUI.

but for some reason we still cant print from a desktop once it has been installed.

it just sits in the qeue... on of the guys helping me with this said he had an error pop up about not being able to recognize the network card?

[nogood boyo]

Re: Xerox8830 large format printer

having a heck of a time locating a proper driver for this unit.

anybody point me in the right direction?

[seansbar]

Re: Xerox8830 large format printer

What is the first 3 letters in the serial number?

[nogood boyo]

Re: Xerox8830 large format printer

serial number begins with:

N5T

[seansbar]

Re: Xerox8830 large format printer

Have you tried these on this page?
Xerox 8830 Printer with AccXES Controller serial number N5T Drivers & Downloads

[nogood boyo]

Re: Xerox8830 large format printer

the guy who was taking care of this (IT is in charge of the drivers i'm just brake/fix) is away now for a week. so i guess i will let you know... unless i can get some one else to take a look at it for me.

but thanks!

[nogood boyo]

[seansbar]

Re: Xerox8830 large format printer

The external HP jetDirect boxes IMHO are flaky. Try another one. First need to pinpoint the issue. Hook a laptop up direct to plotter to test. that will narrow down what you need to focus on.

[nogood boyo]

Re: Xerox8830 large format printer

spent a lot of time trying to figure this one out... and it ended up being a loose cable that shifted when the machine was moved...so they hot glued it back into place.fixed?

[nogood boyo]

Re: Xerox8830 large format printer

terrible grinding coming from the second paper feed.not picking up the paper.im going in to work on this machine tomorrow morning... its my guess that there is a drive belt slipping or some sripped gears.anybody have any experience with this machine?