Apeos 4300 scan to pc slow

[brianho80]

Hi,

does anyone ever asked by customer SMB scan from apeos 4300 to PC take more than 12 sec?
Comparing with other brand, doing SMB scanning, once user hit start and scan, file will transfer to PC within 5 sec.

anyone know why?

[Texiun]

Re: Apeos 4300 scan to pc slow

Dependent on many things!

Have you got Spool to HDD set for SMB?
Scanning DPI? 200/300/600?
Image Quality? Set to high or the "Default" Level?

Let me know!

[brianho80]

Re: Apeos 4300 scan to pc slow

Hi Texiun

i set SMB Spool to Hard disk
DPI = 200
Impression = Normal.

any other thing i need to look into?

[Texiun]

Re: Apeos 4300 scan to pc slow

If you have only just set the SMB Spool to HDD I would imagine your scanning should be fairly quick by now

Let us know if it's still slow.

[brianho80]

Re: Apeos 4300 scan to pc slow

was it supposely quick once we set SMB spool to hard disk?

because next to it has DCC 450, without setting SMB Spool to HDD, the transmission speed to pc is a lot faster than apeos 4300

[Texiun]

Re: Apeos 4300 scan to pc slow

Is the SMB Spool on the 450 set to Memory 32mb? If so thats why

[brianho80]

Re: Apeos 4300 scan to pc slow

Is the SMB Spool on the 450 set to Memory 32mb? If so thats why

it set to 256mb.. Well, i will change apeos 4300 SMB setting to this, perhaps it can transmit a lot faster.

[Texiun]

Re: Apeos 4300 scan to pc slow

it set to 256mb.. Well, i will change apeos 4300 SMB setting to this, perhaps it can transmit a lot faster.

No no, They should both be set to spool to HDD, Specially LPD, As well (Using LPR port 515 for printing) If LPD is set to HDD also customer wont experience slow prints

[brianho80]

Re: Apeos 4300 scan to pc slow

No no, They should both be set to spool to HDD, Specially LPD, As well (Using LPR port 515 for printing) If LPD is set to HDD also customer wont experience slow prints

Hi Texiun, today i used my iphone timer to count the transmission time from machine to Pc. It took 38 sec to complete one job.

i have tried 3 different setting like below, all need 38 sec to complete transmit to PC.

SMB Spool -> 1,Hard Disk
-> 2, Off: 1024MB
-> 3, memory: 2.35MB

Do you have any other ideas what to do next?

[Texiun]

Re: Apeos 4300 scan to pc slow

Hmmm....Firewall? Seems Unlikely but not uncommon. Norton has a tendancy to slow things down like that. Have you tried scanning it to your laptop? And seeing the speed from there? Isolate it from the customers network and test between your laptop and the machine

[brianho80]

Re: Apeos 4300 scan to pc slow

Hmmm....Firewall? Seems Unlikely but not uncommon. Norton has a tendancy to slow things down like that. Have you tried scanning it to your laptop? And seeing the speed from there? Isolate it from the customers network and test between your laptop and the machine

tested from notebook direct with cross cable. also the same... does the board having problem? or can we set the ethernet transmission speed?

[tieuquyen]

Re: Apeos 4300 scan to pc slow

tested from notebook direct with cross cable. also the same... does the board having problem? or can we set the ethernet transmission speed?

Did you reset NVM, then setup network again and make a test, may be problem at the NVM memory