docu color12 stuck in power saver mode

[Guest]

As soon as the printer switched on, it's in the Power Saver mode. Tried pressing all button, open and close all drawer and the printer doesn't wake up.

Please help.

[TzALbg]

power save

you have to push end hold for a 2 seconds green buton located in the upper right side of UI.

[jhonson]

Power saver

Yes I tried to press green bottom for 2sec but still on....

[jhonson]

Yesterday

I prined yesterday, it was fine but today this thing happens
it first time.

[jhonson]

power saver button

I know that if the printer being idle for little whil it will automatically into power saver mode and wakes up if you press the power saver button.

However, this one is very strange. tried switched off and on and the machine is straight into powersave mode without any warm up or what so ever. Plus, doesnt want to wake up after pressing the power saver button.

so, it just sits on the power saver mode.

Any clue???

[xcopytech]

dc 12

check fuses on power distribution pwb
one of them is blown

[jhonson]

fuse

Where is the Fuse Box located? and where can i get the replacemet? thx

[OES TECH]

The distribution pwb is located in the rear of the machine behind the lower cover.

[TechMate]

In addition, if the fuses are all OK last resort would be to check the LOW VOLTAGE POWER SUPPLY (LVPS) and replace if faulty. It is located at the inner-lower back of the machine

[Jake2o]

I have known this on a couple of machines if the IOT PWB has been disturbed. If you remove and re-seat the plugs on the IOT PWB this may resolve the problem.

Be careful though, I did this with one and it corrupted the software. Ensure that you observe static protocols and disconnect it from the mains completely.

[TechMate]

I have known this on a couple of machines if the IOT PWB has been disturbed. If you remove and re-seat the plugs on the IOT PWB this may resolve the problem.

Be careful though, I did this with one and it corrupted the software. Ensure that you observe static protocols and disconnect it from the mains completely.

In our case, these "stuck in power save button" problems were a result of the machine kept in a damp/ high humidity area. It was found out that the LVPS pwb had some sort of oxidation that led to rusty/ shorted connections. Of course prior to these, we have already checked the condition of the IOT PWB, other fuses and certainly have observed static protocols. Software corruption CAN also be a result of incomplete power being supplied to respective PWBs