ColorQube 9303 error 093-871

[jmandassociates]

Need help with a ColorQube 9303 saying "Ready to scan. copying and printing not available. system fault. call for assistance quoting error code 093-871" Also does anyone have the service and parts manuals for this?

[DFM914]

Re: ColorQube 9303 error 093-871

Fault Code 093-871: Black Melt Reservoir Level Sense Failure
Fault Code 093-871: Black Melt Reservoir Level Sense Failure . Power the Machine Off and On Using the Quick Restart Option .

[dorez]

Re: ColorQube 9303 error 093-871

Fault Code 093-871: Black Melt Reservoir Level Sense Failure
Fault Code 093-871: Black Melt Reservoir Level Sense Failure . Power the Machine Off and On Using the Quick Restart Option .

The error code message is correct however to fix is not..

You most likely have cross ink contamination, which is caused by not following the "Please Wait 30 Minutes Before Moving' Rule. If this is the case sometimes you can clean the contamination but 99% of the time it's time for a new ink reservoir. Part# 604K67923.

The Other .1% its to replace the Marking unit driver pwb; part# 960K46440

Hope This Helps..

[JustManuals]

Re: ColorQube 9303 error 093-871

I just got that manual today. Email me.

Paul

[Exok]

Re: ColorQube 9303 error 093-871

The only thing I've experienced to fix this type of error is replacing the ink reservoir. Not necessarily due to contamination from moving the machine while the ink is still in liquid form but that is one way to mess up your color qube. The reservoir could have just failed on its own. I've probably replaced a dozen or more since being trained on this machine.

[dorez]

Re: ColorQube 9303 error 093-871

The only thing I've experienced to fix this type of error is replacing the ink reservoir. Not necessarily due to contamination from moving the machine while the ink is still in liquid form but that is one way to mess up your color qube. The reservoir could have just failed on its own. I've probably replaced a dozen or more since being trained on this machine.

Every time I see these this is always the reason; moving which ink is still in liquid form. Also when I look in the service book, I always see reservoir replaced at least once if not more.

[jmandassociates]

Re: ColorQube 9303 error 093-871

The error code finally just went away now it is stuck on "Please wait printer cleaning in progress. We have left it on for hours and it never gets past that.

[dorez]

Re: ColorQube 9303 error 093-871

The error code finally just went away now it is stuck on "Please wait printer cleaning in progress. We have left it on for hours and it never gets past that.

Do you have a finisher hooked up to it? As this machine will require the finisher to complete any printing including the cleaning pages. I had the same problem hooked up the finisher and it completed the cleaning within seconds.

Hope This Helps.

[Exok]

Re: ColorQube 9303 error 093-871

You might still be in a fault condition. It just might not be showing on the screen right now. You can look up the fault history on the display screen and it will show you a list of recent faults with the date and time it occurred. I had a 9303 with this fault just last week and I replaced the ink reservoir to fix it.

We use rebuilt reservoirs from xerox. Its less money. The part # is 622S01401.

[dorez]

Re: ColorQube 9303 error 093-871

You might still be in a fault condition. It just might not be showing on the screen right now. You can look up the fault history on the display screen and it will show you a list of recent faults with the date and time it occurred. I had a 9303 with this fault just last week and I replaced the ink reservoir to fix it.

We use rebuilt reservoirs from xerox. Its less money. The part # is 622S01401.

So true this is, we had a machine here that one of the techs told me it had this error code then it "went away" so he assumed it fixed itself.. LOL Then few days later double checked it then gave error again, I just laughed and he said well it must have broke again.

Thanks for the Part#! This should help save some $$.

[jmandassociates]

Re: ColorQube 9303 error 093-871

I have tried to clear the fault codes but haven't been able to. I went into service mode and to Call Closeout and the only thing that shows up is the reset waste counter and reset counter. Not Faults and Last 40 faults.20130827_162947.jpg

[dorez]

Re: ColorQube 9303 error 093-871

I have tried to clear the fault codes but haven't been able to. I went into service mode and to Call Closeout and the only thing that shows up is the reset waste counter and reset counter. Not Faults and Last 40 faults.[ATTACH=CONFIG]21855[/ATTACH]

I see not finisher is hooked up, this machine REQUIRES a finisher to be hooked up for all printing, if you do not have a finisher you can use a bypass tool. The "cleaning reports" will not print without a finisher or finisher bypass hooked up.

Did you fix the ink reservoir since the last post?

[jmandassociates]

Re: ColorQube 9303 error 093-871

I didn't replace the ink reservoir yet. Is there any other way to clear the faults without hooking up the finisher. The finisher is another problem that is not working either.

[alex23845]

Re: ColorQube 9303 error 093-871

Can somebody help with service manual for 9303? Thanks in advance.

[Lee2475]

Re: ColorQube 9303 error 093-871

you either sort the finisher out, or put a cheat in the back.
it will do nothing until you sort that.