Xerox Phaser 6120

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  • screwdriver08
    Trusted Tech
    100+ Posts
    • Jul 2010
    • 160

    #1

    Xerox Phaser 6120

    I have two Xerox Phaser 6120, each with a different problem.Phaser 6120 #1:Problem: After a months of using it, it said "Imaging Unit Out" which I was not surprised cause I have used it for a long time. I ordered a new Imaging Unit, installed it and still the "Imaging Unit Out" display shows up, so I went and took out the Imaging Unit from Phaser 6120 #2 and installed it in it and it didn't work also, it still said "Imaging Unit Out". I cleaned the sensors inside the printer thinking it might be it but was not...or maybe I was not cleaning the right sensor.Phaser 6120 #2Problem: Everytime I turn it on, it automatically prints out that first paper and everytime it Jams in the fuser Unit...so I was thinking it was the Fuser Unit, so I took out the Fuser Unit from the Phaser 6120#1 and replaced it with but it still did not work, still got paper jam on the first print.So now both of my Phaser 6120's is broken and I can't use either of them.
  • Exok
    Senior Tech

    500+ Posts
    • Jun 2011
    • 750

    #2
    Re: Xerox Phaser 6120

    Phaser #1 possible causes: Another incident is active but not displayed (such as the waste toner unit not fully seated). Try to log on to the machine's Web UI (CWIS) by entering the machines IP address in a web browser of a computer networked with it. The additional fault may be displayed on the status screen. If no other message other than image unit out is displayed check (or recheck) the contact points where the image unit electrically connects with the printer. Toner or a small bit of paper on the contacts could block the signal not allowing the printer to "see" the imaging unit. Check + clean all metal contacts especially on the printer side.

    Phaser #2 hard to come up with a cause for this one without seeing it happen and looking at the paper where it stops, its condition (flat, fold or wrinkled). Does the 1st sheet exit then call a jam or never make it out? Maybe you could try swapping out some other parts from phaser #1 to eliminate more areas. Possibly posting photos of the jam before you clear it. If the paper is stopping in the fuser but the fuser unit is not the cause it could be a sensor just before the fuser not being activated or possibly a timing problem, something causing the paper to arrive at the fuser later than expected.

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    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9838

      #3
      Re: Xerox Phaser 6120

      This Parts & Service manual can now be purchased for $12.77 and downloaded immediately after payment from:


      Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


      Paul@justmanuals.com

      Comment

      • screwdriver08
        Trusted Tech
        100+ Posts
        • Jul 2010
        • 160

        #4
        Re: Xerox Phaser 6120

        Originally posted by Exok
        Phaser #1 possible causes: Another incident is active but not displayed (such as the waste toner unit not fully seated). Try to log on to the machine's Web UI (CWIS) by entering the machines IP address in a web browser of a computer networked with it. The additional fault may be displayed on the status screen. If no other message other than image unit out is displayed check (or recheck) the contact points where the image unit electrically connects with the printer. Toner or a small bit of paper on the contacts could block the signal not allowing the printer to "see" the imaging unit. Check + clean all metal contacts especially on the printer side. Phaser #2 hard to come up with a cause for this one without seeing it happen and looking at the paper where it stops, its condition (flat, fold or wrinkled). Does the 1st sheet exit then call a jam or never make it out? Maybe you could try swapping out some other parts from phaser #1 to eliminate more areas. Possibly posting photos of the jam before you clear it. If the paper is stopping in the fuser but the fuser unit is not the cause it could be a sensor just before the fuser not being activated or possibly a timing problem, something causing the paper to arrive at the fuser later than expected.
        ThanksPhaser#1 I do not know how to log on to the machine's Web UI (CWIS)..I have never ever tried or heard of that. I did however clean the contaxct points on where the image unit electrical parts connects with the printer. It still does not work and still displays "Imaging Unit Out"Phaser#2I actually fixed this one (paper Jame) I noticed that a piece of plastic underneath the top cover is broken, so whenever the paper comes out it gets stuck there and causes the paper Jam. I have removed what is left of that broken piece and now it is working.

        Comment

        • Exok
          Senior Tech

          500+ Posts
          • Jun 2011
          • 750

          #5
          Re: Xerox Phaser 6120

          In my post i explained how to log on the the CWIS.

          These machines are networked?

          Each machine has its own IP address on the network?

          Find the IP address of phaser #1 (either from the machine or from any PC on the network)

          Go to any PC on the network.

          Open a web browser (Internet Explorer, Firefox, your choice)

          In the space you would normally type in a web address, type in the machine's IP address (example: 192.168.1.100)

          The machine's Web UI (CWIS) will open up on the PC like a web page.

          Comment

          • screwdriver08
            Trusted Tech
            100+ Posts
            • Jul 2010
            • 160

            #6
            Re: Xerox Phaser 6120

            Originally posted by Exok
            In my post i explained how to log on the the CWIS.These machines are networked?Each machine has its own IP address on the network?Find the IP address of phaser #1 (either from the machine or from any PC on the network)Go to any PC on the network.Open a web browser (Internet Explorer, Firefox, your choice)In the space you would normally type in a web address, type in the machine's IP address (example: 192.168.1.100)The machine's Web UI (CWIS) will open up on the PC like a web page.
            The Printer is not hooked up to any network..it is hooked up to my printer through a USB cable. So am not so sure how to get the IP address.

            Comment

            • livewire
              Senior Tech

              500+ Posts
              • Sep 2011
              • 608

              #7
              Re: Xerox Phaser 6120

              Hi screwdriver08,
              here is solution:
              Phaser 6120 Support

              Sucess!

              Comment

              • Exok
                Senior Tech

                500+ Posts
                • Jun 2011
                • 750

                #8
                Re: Xerox Phaser 6120

                I'm out of ideas. I don't know what the default IP address is. Buy one of Paul's manuals. Its a good investment if you don't want to pay for a service visit.

                Comment

                • nilak
                  Technician

                  50+ Posts
                  • Aug 2010
                  • 72

                  #9
                  Re: Xerox Phaser 6120

                  imaging unit have a "first time " 80ma fuse. I didn't find reference but usualy it is a fast blowing fuse easy to find in internet or a local electronic store. You can find it on the right bottom side of the cartridge.

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