Problems With Workflow Scanning - Xerox 5755

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  • chrisban35
    Trusted Tech

    Site Contributor
    100+ Posts
    • Jan 2011
    • 197
    #1

    [Misc] Problems With Workflow Scanning - Xerox 5755

    Hello Guys,

    I recently set up a workflow scan on a Xerox Workcentre 5755 for a client and although we're showing no errors at all, the file is NOT showing up in the created folder we set up. I'm also an IT professional, and I know my server settings and permissions are correct. I have followed the instructions verbatim in the "Getting Started Guide" under "Workflow Scanning".... Yet, I don't see my docs..

    No errors, just seems to shoot it out into oblivion. I would appreciate the help from someone who may know what the problem is, or has had a similar experience and created a resolution...

    Things to note:

    It is SBS Server 2008 and the shared folder is on another drive other than the default "C" drive. The drive letter is F: for reference. We have assigned a user specifically for the copier, no luck. Changed the permissions on the folder to "everyone" and still have not had any success. Quite frankly I'm at a loss, so need your help...

    Thanks in advance for any help you may be able to provide us.
    Last edited by chrisban35; 07-28-2014, 01:51 AM. Reason: Did not include any tags for the post
    Tags: None
    • chrisban35
      Trusted Tech

      Site Contributor
      100+ Posts
      • Jan 2011
      • 197
      #2
      Re: Problems With Workflow Scanning - Xerox 5755

      One thing I did forget to mention, we continue to get an error about "templates" yet in the menu it shows the default template is still there. I have tried to delete this template but it won't let you. We created another template and used it, and still had the same result. However, there is an error which says unable to update templates. Maybe someone can explain what can be done to correct this error.

        Comment

        • davidL
          #3
          Re: Problems With Workflow Scanning - Xerox 5755

          Hi

          The "failed to update templates" message is because the device hasn't been configured to look at a central server share/repository that would store the templates. You can remove this message by configuring the "template pool server" to https 127.0.0.1 and then force an update in the "general" section of workflow scanning.

          Additionally I would suggest that you enable scanning error pages, so that you get some info as to where it's failing.

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