xerox wc 6505n REPLACE TRANSFER UNIT

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  • djwhoo
    Trusted Tech

    100+ Posts
    • Aug 2013
    • 117

    #1

    xerox wc 6505n REPLACE TRANSFER UNIT

    apparently i have installed a new transfer unit assembly and the message on the ui will not clear. How to I reset it?
  • livewire
    Senior Tech

    500+ Posts
    • Sep 2011
    • 608

    #2
    Re: xerox wc 6505n REPLACE TRANSFER UNIT

    Do you have service manual?

    Comment

    • Exok
      Senior Tech

      500+ Posts
      • Jun 2011
      • 750

      #3
      Re: xerox wc 6505n REPLACE TRANSFER UNIT

      First, follow the steps in the user manual. Transfer belt reset is on page 225.

      Here is a link to the manual via xerox.com : http://www.support.xerox.com/support...ntentId=121958



      I've heard of a problem when the transfer unit counter wont reset. I hear doing a software upgrade fixes it.

      Here is a link to xerox.com's latest software release for your machine.

      WorkCentre 6605 File Download

      Comment

      • djwhoo
        Trusted Tech

        100+ Posts
        • Aug 2013
        • 117

        #4
        Re: xerox wc 6505n REPLACE TRANSFER UNIT

        Originally posted by livewire
        Do you have service manual?
        apparently my head tech talked to someone who did.It seems like you need to initialize the dtb waste after installation....which i did. stiill no go. Aside from checking voltages which we could not do because of no Service manual we did everything correct. Im not sure how it could be a bad transfer unit with only one patch sensor on it. I had a feeling that maybe the varistor on the right hinge maybe bad. I had no reisistance or continuity.
        I just dont know how to reset the Replace Transfer unit message. must be an NVM value. I could not find any parameter setting other than the dtb waste. Stumped. btw... it was a customer supplied transfer unit. probably an ebay deal.

        Comment

        • djwhoo
          Trusted Tech

          100+ Posts
          • Aug 2013
          • 117

          #5
          Re: xerox wc 6505n REPLACE TRANSFER UNIT

          I cant seem to find transfer belt reset in the user manual. page 225 is canadian regulations in my copy..
          could you provide me a link or screen shot? ericbrustad@gmail.com

          also... which software? Do you mean the firmware of the machine? I saw no firmware listed under workcentre 6505.

          Thanks.

          Comment

          • djwhoo
            Trusted Tech

            100+ Posts
            • Aug 2013
            • 117

            #6
            Re: xerox wc 6505n REPLACE TRANSFER UNIT

            Originally posted by Exok
            First, follow the steps in the user manual. Transfer belt reset is on page 225.

            Here is a link to the manual via xerox.com : http://www.support.xerox.com/support...ntentId=121958



            I've heard of a problem when the transfer unit counter wont reset. I hear doing a software upgrade fixes it.

            Here is a link to xerox.com's latest software release for your machine.

            WorkCentre 6605 File Download

            the links on my end ended up at a default search screen for xerox.. It wasnt 6505 specific.

            Comment

            • Scarecrow
              Trusted Tech

              Site Contributor
              100+ Posts
              • Oct 2010
              • 234

              #7
              Re: xerox wc 6505n REPLACE TRANSFER UNIT

              Eric, I'll be sending you a manual (pdf) hopefully tomorrow. 60 mgs. If you need anything in the manual, just call. But the belt reset procedure is not there. It does say to to a reset after installation. The reset procedure for the fuser is there however. Mr. J evidently found the same belt reset procedure that is @ Xerox.com, but it still won't reset. Strange that it's not in the manual - at least we couldn't find it.
              Glenn

              Comment

              • djwhoo
                Trusted Tech

                100+ Posts
                • Aug 2013
                • 117

                #8
                Re: xerox wc 6505n REPLACE TRANSFER UNIT

                Originally posted by Scarecrow
                Eric, I'll be sending you a manual (pdf) hopefully tomorrow. 60 mgs. If you need anything in the manual, just call. But the belt reset procedure is not there. It does say to to a reset after installation. The reset procedure for the fuser is there however. Mr. J evidently found the same belt reset procedure that is @ Xerox.com, but it still won't reset. Strange that it's not in the manual - at least we couldn't find it.
                Glenn

                Thanks.. I greatly appreciate it.

                Comment

                • adriansto
                  Service Manager

                  Site Contributor
                  VIP Subscriber
                  1,000+ Posts
                  • Nov 2007
                  • 2383

                  #9
                  Re: xerox wc 6505n REPLACE TRANSFER UNIT

                  Press Machine Status button
                  Tools - Admin settings - Service Tools - Reset transfer Unit.
                  Sometimes dont work if the firmware is lower than 2.00.06 so the solution is to upgrade the firmware.

                  Comment

                  • Exok
                    Senior Tech

                    500+ Posts
                    • Jun 2011
                    • 750

                    #10
                    Re: xerox wc 6505n REPLACE TRANSFER UNIT

                    You can download the user manual from xerox.com

                    Here is the section I was talking about:

                    Resetting the Transfer Unit
                    The print meter keeps a count of the pages processed by the Transfer Unit. As the page count nears the
                    end of life for the transfer unit, a message appears to warn you to replace it soon. After the transfer unit
                    is replaced, reset the transfer unit so that the printer has an accurate page count for the new unit.
                    To reset the transfer unit:
                    1. At the printer control panel, press the Machine Status button.
                    2. Touch Tools>Admin Settings.
                    3. Using the keypad, type the passcode as needed.
                    4. Touch Service Tools.
                    5. Touch Reset Transfer Unit.
                    6. Touch Reset>Yes, Reset.
                    To cancel, touch the X button or select No, Cancel.
                    7. To return to the Service Tools menu, press the Back arrow. To return to the Services Home menu,
                    press the Services Home button.

                    Comment

                    • djwhoo
                      Trusted Tech

                      100+ Posts
                      • Aug 2013
                      • 117

                      #11
                      Re: xerox wc 6505n REPLACE TRANSFER UNIT

                      Originally posted by adriansto
                      Press Machine Status button
                      Tools - Admin settings - Service Tools - Reset transfer Unit.
                      Sometimes dont work if the firmware is lower than 2.00.06 so the solution is to upgrade the firmware.
                      The screen wouldnt even come up. all buttons are locked out ( no response).

                      on screen "REPLACE TRANSFER UNIT"

                      arrows up and down on power up. parameters--dtb waste--- initialize-- showed like 4268378.. 4 million? and change.. the number i showed wasnt exact but..? wierd.. all other settings show "-1".

                      We are leaning towards the mcu pwb. the machine is totalled.

                      not worth it anymore.. Thanks for all your help guys !! it is Greatly appreciated

                      Comment

                      • djwhoo
                        Trusted Tech

                        100+ Posts
                        • Aug 2013
                        • 117

                        #12
                        Re: xerox wc 6505n REPLACE TRANSFER UNIT

                        Originally posted by adriansto
                        Press Machine Status button
                        Tools - Admin settings - Service Tools - Reset transfer Unit.
                        Sometimes dont work if the firmware is lower than 2.00.06 so the solution is to upgrade the firmware.
                        i couldnt find the firmware on the xerox website? Did I miss it?

                        Comment

                        • adriansto
                          Service Manager

                          Site Contributor
                          VIP Subscriber
                          1,000+ Posts
                          • Nov 2007
                          • 2383

                          #13
                          Re: xerox wc 6505n REPLACE TRANSFER UNIT

                          It isn't. Send me mail


                          Sent from my V3-E using Tapatalk

                          Comment

                          • djwhoo
                            Trusted Tech

                            100+ Posts
                            • Aug 2013
                            • 117

                            #14
                            Re: xerox wc 6505n REPLACE TRANSFER UNIT

                            Originally posted by adriansto
                            It isn't. Send me mail


                            Sent from my V3-E using Tapatalk

                            ericbrustad@gmail.com

                            Customer is going to buy another machine. Its not worth fixing it. Though I am obsessing about what the problem is. ha..
                            Thanks for your help

                            Comment

                            • Exok
                              Senior Tech

                              500+ Posts
                              • Jun 2011
                              • 750

                              #15
                              Re: xerox wc 6505n REPLACE TRANSFER UNIT

                              I just ran into this same problem this week. Upgrading the machine software fixed it. With the original software I was able to get into the service mode and reset the correct counter but it still did not clear the message. After upgrading the software and going back into service mode and resetting the counter again fixed the problem.

                              Note*

                              The software is split into 2 different files, 1 for the print engine and 1 for the controller.

                              Update both but only the engine software fixes this particular problem.

                              Comment

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