Xerox WorkCentre 7535 stays in loop after software upgrade

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  • Detonation
    Trusted Tech

    Site Contributor
    250+ Posts
    • Feb 2010
    • 397

    #1

    Xerox WorkCentre 7535 stays in loop after software upgrade

    I have 3 Xerox WorkCentre 7535 machines, which I decided to 'sweep clean' with a software upgrade using altboot. My method:

    - got the latest firmware from Xerox.com
    - made a UB stick with altboot folder and placed the DLM file and a file named FORCED_UPGRADE in it
    - started the machine and waited for the software upgrade to start

    On all 3 machines, this seemed to work fine, software upgrade started, after 15 minutes or so finished, and then the machines rebooted and 'HD encrypting' started. Here is where the troubles are:

    - on 1 machine HD was encrypted (I'd say in 20 minutes or so?) and it rebooted fine with the new software installed
    - on 1 machine HD encryption starts but just hangs, after 4 hours it's still busy, and when rebooting it just starts and hangs again
    - on 1 machine HD encryption starts, seems to finish, but then the machine reboots and it starts encrypting the HD again, this loop goes on forever.

    I have even switched HD's between machines but it does not seems to make any difference at all. I've also tried other software releases but the problem remains exactly the same. I'm desperate now because I have 2 useless machines. Any help would be GREATLY appreciated.
  • adriansto
    Service Manager

    Site Contributor
    VIP Subscriber
    1,000+ Posts
    • Nov 2007
    • 2375

    #2
    Re: Xerox WorkCentre 7535 stays in loop after software upgrade

    Do you know what software versions was on the machines before ?
    You must try with same versions.

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    • Detonation
      Trusted Tech

      Site Contributor
      250+ Posts
      • Feb 2010
      • 397

      #3
      Re: Xerox WorkCentre 7535 stays in loop after software upgrade

      I don't know what firmware was on the machines before, unfortunately. I have come the point where on of the machine actually boots, but then says 'Reset the machine', suggesting to power off on turn on again after 2 minutes. How could I get older software releases? I have my hands on 061.121.222.06508 and 061.121.224.18803 at this moment.

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      • adriansto
        Service Manager

        Site Contributor
        VIP Subscriber
        1,000+ Posts
        • Nov 2007
        • 2375

        #4
        Re: Xerox WorkCentre 7535 stays in loop after software upgrade

        May be you find old configuration report.
        I have some software versions. Send mail at stoadis@gmail.com and will show what I have

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        • Detonation
          Trusted Tech

          Site Contributor
          250+ Posts
          • Feb 2010
          • 397

          #5
          Re: Xerox WorkCentre 7535 stays in loop after software upgrade

          Thanks so much, I have sent an email.

          For others: One (actually a 7525) had 061.121.222.06508 installed, which is the one (next to the version on Xerox website) I also tried to install. The other one had 061.121.221.27200 installed.

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          • adriansto
            Service Manager

            Site Contributor
            VIP Subscriber
            1,000+ Posts
            • Nov 2007
            • 2375

            #6
            Re: Xerox WorkCentre 7535 stays in loop after software upgrade

            File was sent 15 minutes ago.
            Check you email.

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