[Error Code] xerox WC 7556 "fuser system error"

[Guest]

Hi all

i have a xerox workcentre 7556 machine with an error "fusing system error" after replacing the fuser by the client.
Could anybody provide me with the steps to clear this error ( I am Ricoh copier technician, first time behid xerox machine)

Thanks in advance

[George_H]

Re: xerox WC 7556 "fuser system error"

Hi all

i have a xerox workcentre 7556 machine with an error "fusing system error" after replacing the fuser by the client.
Could anybody provide me with the steps to clear this error ( I am Ricoh copier technician, first time behid xerox machine)

Thanks in advance

PLEASE HELP

[George_H]

Re: xerox WC 7556 "fuser system error"

Hi all

i have a xerox workcentre 7556 machine with an error "fusing system error" after replacing the fuser by the client.
Could anybody provide me with the steps to clear this error ( I am Ricoh copier technician, first time behid xerox machine)

Thanks in advance

I need your help guys in this issue , PLEASE Help

[adriansto]

Re: xerox WC 7556 "fuser system error"

I need your help guys in this issue , PLEASE Help

Log into machine webpage and read the error codes from there.

[George_H]

Re: xerox WC 7556 "fuser system error"

what is the procedure to get into Diagnostic UI ?

[adriansto]

Re: xerox WC 7556 "fuser system error"

Press & hold 0 button for 5-6 seconds then symultaneously press start button.
Passwd = 6789

[George_H]

Re: xerox WC 7556 "fuser system error"

Press & hold 0 button for 5-6 seconds then symultaneously press start button.
Passwd = 6789

Thanks adransto, do you know what counter(s) i need to reset to get rid of "fuser system error" message?

[adriansto]

Re: xerox WC 7556 "fuser system error"

Depend of the error code. Try 744-001

[Exok]

Re: xerox WC 7556 "fuser system error"

If the customer installed a new fusing unit and you are getting a "fuser system error", you either have installed the incorrect fusing unit for this model & speed (yes different speed models of the same line may use different fusers) or the unit is just defective.

Fuser part #s:

604K62200, 604K94290 (alt #)- 120v 7525,7530,7535

604K62210, 604K94280 (alt #) - 120v 7545, 7556

604K62230 - 220v 7525,7530,7535

604K62230 - 220v 7545,7556

I take it you have already tried removing and reinstalling the fuser then powered off / on to make sure it was fully seated.

Also, what was the reason for replacing the fusing unit in the first place?

[TEKK09]

Re: xerox WC 7556 "fuser system error"

If the customer installed a new fusing unit and you are getting a "fuser system error", you either have installed the incorrect fusing unit for this model & speed (yes different speed models of the same line may use different fusers) or the unit is just defective.

Fuser part #s:

604K62200, 604K94290 (alt #)- 120v 7525,7530,7535

604K62210, 604K94280 (alt #) - 120v 7545, 7556

604K62230 - 220v 7525,7530,7535

604K62230 - 220v 7545,7556

I take it you have already tried removing and reinstalling the fuser then powered off / on to make sure it was fully seated.

Also, what was the reason for replacing the fusing unit in the first place?

Is the "fuser system error" always caused by the fuser? Or have you seen something else? I have a WC 7970 throwing that message intermittently. It may make 100 prints/copies, and randomly go into jam, then says fuser error, which will require a reboot. I did get the same message at the end of one reboot, but usually prints for a while. I noticed a small wrinkle in the heat roller about an inch from the edge.

[seximibabay07]

Re: xerox WC 7556 "fuser system error"

Is the "fuser system error" always caused by the fuser? Or have you seen something else? I have a WC 7970 throwing that message intermittently. It may make 100 prints/copies, and randomly go into jam, then says fuser error, which will require a reboot. I did get the same message at the end of one reboot, but usually prints for a while. I noticed a small wrinkle in the heat roller about an inch from the edge.

hi any error code?
tnhx

[TEKK09]

Re: xerox WC 7556 "fuser system error"

hi any error code?
tnhx

I hope these are the codes you wanted. I should have included them prior. Thanks a lot!
310-330-00
310-330-00
312-912-00
377-903-00
377-901-00
377-900-00

[djwhoo]

Re: xerox WC 7556 "fuser system error"

I hope these are the codes you wanted. I should have included them prior. Thanks a lot!
310-330-00
310-330-00
312-912-00
377-903-00
377-901-00
377-900-00

Kinda having a 310.330 epidemic. Changed the fuser , transfer assembly and motor. Still sounds like it's bogging down then codes out. Fuser system failure. Any ideas?

[seximibabay07]

Re: xerox WC 7556 "fuser system error"

Kinda having a 310.330 epidemic. Changed the fuser , transfer assembly and motor. Still sounds like it's bogging down then codes out. Fuser system failure. Any ideas?

hi try this step
310-330 Fuser Motor Fault

[IMG]pws://file/xerox/edoc/wc7556f/icons/arrwup.gif[/IMG]BSD On

BSD 10.1 Fuser Drive Control (1 of 2)

[IMG]pws://file/xerox/edoc/wc7556f/icons/arrwup.gif[/IMG]BSD On

BSD 9.29 1st BTR Contact Retract Control

[IMG]pws://file/xerox/edoc/wc7556f/icons/arrwup.gif[/IMG]Description

The Fuser Drive Motor revolution failure was detected.
NOTE:
When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.



[IMG]pws://file/xerox/edoc/wc7556f/icons/arrwup.gif[/IMG]Initial Action

• Turn the power OFF and check whether the Fuser Assembly is installed properly.
  
• With the Fuser in nipped state, rotate the Roller manually to check for loading.

[IMG]pws://file/xerox/edoc/wc7556f/icons/arrwup.gif[/IMG]Procedure

Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD PWB and open the Chassis Assembly.
Turn the power ON and enter the Diag mode. Turn ON DC330 [010-006] (Fuser Drive Motor).
Does the Fuser Drive Motor rotate? Yes No Unanswered
Is the voltage between the Fuser Drive Motor J242-1 (+) and the GND (-) +24VDC? Yes No Unanswered
Go to +24VDC Power RAP (7525/30/35) +24VDC Power RAP or +24VDC Power RAP (7545/56) +24VDC Power RAP.

Regards;

[djwhoo]

Re: xerox WC 7556 "fuser system error"

hi try this step
310-330 Fuser Motor Fault


[IMG]pws://file/xerox/edoc/wc7556f/icons/arrwup.gif[/IMG]BSD On

BSD 10.1 Fuser Drive Control (1 of 2)

[IMG]pws://file/xerox/edoc/wc7556f/icons/arrwup.gif[/IMG]BSD On

BSD 9.29 1st BTR Contact Retract Control

[IMG]pws://file/xerox/edoc/wc7556f/icons/arrwup.gif[/IMG]Description

The Fuser Drive Motor revolution failure was detected.
NOTE:
When turning the power OFF, turn OFF the Power Switch first and then the Main Power Switch.



[IMG]pws://file/xerox/edoc/wc7556f/icons/arrwup.gif[/IMG]Initial Action

• Turn the power OFF and check whether the Fuser Assembly is installed properly.
• With the Fuser in nipped state, rotate the Roller manually to check for loading.

[IMG]pws://file/xerox/edoc/wc7556f/icons/arrwup.gif[/IMG]Procedure

Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J592 of the MD PWB and open the Chassis Assembly.
Turn the power ON and enter the Diag mode. Turn ON DC330 [010-006] (Fuser Drive Motor).
Does the Fuser Drive Motor rotate? Yes No Unanswered
Is the voltage between the Fuser Drive Motor J242-1 (+) and the GND (-) +24VDC? Yes No Unanswered
Go to +24VDC Power RAP (7525/30/35) +24VDC Power RAP or +24VDC Power RAP (7545/56) +24VDC Power RAP.

Regards;

thanks!! Yea. For some reason on every 75xx 010-006 doesn't work. Why is that? 010-001 will. And that's on functioning machines. Typo?