Xerox C2636 unknow error

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  • Tinochka
    Trusted Tech
    • Jul 2012
    • 127
    #1

    Xerox C2636 unknow error

    Hello.
    Please look at the picture, probably somebody faced this problem.
    Xerox_C2636.JPG
    I can't do anything with machine.
    Besides the machine works somehow. I need to do color registration procedure, but I can't.
    Thanks.
    Tags: None
    • bojans
      Service Manager

      Site Contributor
      1,000+ Posts
      • Feb 2008
      • 1313
      #2
      Re: Xerox C2636 unknow error

      So, the machine is working, but you cannot connect with Diag Navigator?
      Did you try to reinstall Diagnostic software?

        Comment

        • Tinochka
          Trusted Tech
          • Jul 2012
          • 127
          #3
          Re: Xerox C2636 unknow error

          Did you try to reinstall Diagnostic software?
          Yes, I did.
          But nothing helps.
          The machine works, but yellow color misregistration. That why I decided to connect with Diagnostic Navigator.
          I tried to reinstall controller software with alternate boot. And everything went well. But I still have the some problem.
          Sorry for my english, sometimes it's difficult to explain in english.
          Thank you.

            Comment

            • adriansto
              Service Manager

              Site Contributor
              VIP Subscriber
              1,000+ Posts
              • Nov 2007
              • 2322
              #4
              Re: Xerox C2636 unknow error

              Print to machine from Microsoft Word or from other software application one A4 page with light yellow, another with light magenta, other page with light cyan.
              Check how the pages looks also you can check how look the images on IBT.

              What WCPS version you use and on what operating system -Win7 or XP ?

                Comment

                • Tinochka
                  Trusted Tech
                  • Jul 2012
                  • 127
                  #5
                  Re: Xerox C2636 unknow error

                  I've fixed yellow misregistration. I replace the copy cartridge and it helped
                  .
                  But
                  I can't do anything with machine.
                  is still persist. (Via Diagnostic Navigator)

                  What WCPS version you use and on what operating system -Win7 or XP ?
                  WCPS_Diag_Navig_version.JPG
                  01.02.029

                  Thanks.

                    Comment

                    • adriansto
                      Service Manager

                      Site Contributor
                      VIP Subscriber
                      1,000+ Posts
                      • Nov 2007
                      • 2322
                      #6
                      Re: Xerox C2636 unknow error

                      Old version for XP.
                      Sometime SP3components conflict with WCPS.
                      Or Java version or antivirus, firewall,....
                      Therr is nee version for Win7


                      Sent from my V3-E using Tapatalk

                        Comment

                        • Tinochka
                          Trusted Tech
                          • Jul 2012
                          • 127
                          #7
                          Re: Xerox C2636 unknow error

                          Originally posted by adriansto
                          Old version for XP.
                          Sometime SP3components conflict with WCPS.
                          Or Java version or antivirus, firewall,....
                          Therr is nee version for Win7


                          Sent from my V3-E using Tapatalk
                          I used this version all the time. And the same Windows XP SP3.
                          I haven't had any problems. Worked fine.

                          Thanks.

                            Comment

                            • adriansto
                              Service Manager

                              Site Contributor
                              VIP Subscriber
                              1,000+ Posts
                              • Nov 2007
                              • 2322
                              #8
                              Re: Xerox C2636 unknow error

                              Reinstall from scratch WinXP

                                Comment

                                • Tinochka
                                  Trusted Tech
                                  • Jul 2012
                                  • 127
                                  #9
                                  Re: Xerox C2636 unknow error

                                  Originally posted by adriansto
                                  Reinstall from scratch WinXP
                                  Explain please.
                                  Thank you.

                                    Comment

                                    • adriansto
                                      Service Manager

                                      Site Contributor
                                      VIP Subscriber
                                      1,000+ Posts
                                      • Nov 2007
                                      • 2322
                                      #10
                                      Re: Xerox C2636 unknow error

                                      Originally posted by Tinochka
                                      Explain please.
                                      Thank you.
                                      Erase hdd then install WinXP and all software you need on your laptop.

                                        Comment

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