Xerox C2636 unknow error

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  • Tinochka
    Trusted Tech
    • Jul 2012
    • 127

    Xerox C2636 unknow error

    Hello.
    Please look at the picture, probably somebody faced this problem.
    Xerox_C2636.JPG
    I can't do anything with machine.
    Besides the machine works somehow. I need to do color registration procedure, but I can't.
    Thanks.
  • bojans
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2008
    • 1313

    #2
    Re: Xerox C2636 unknow error

    So, the machine is working, but you cannot connect with Diag Navigator?
    Did you try to reinstall Diagnostic software?

    Comment

    • Tinochka
      Trusted Tech
      • Jul 2012
      • 127

      #3
      Re: Xerox C2636 unknow error

      Did you try to reinstall Diagnostic software?
      Yes, I did.
      But nothing helps.
      The machine works, but yellow color misregistration. That why I decided to connect with Diagnostic Navigator.
      I tried to reinstall controller software with alternate boot. And everything went well. But I still have the some problem.
      Sorry for my english, sometimes it's difficult to explain in english.
      Thank you.

      Comment

      • adriansto
        Service Manager

        Site Contributor
        VIP Subscriber
        1,000+ Posts
        • Nov 2007
        • 2321

        #4
        Re: Xerox C2636 unknow error

        Print to machine from Microsoft Word or from other software application one A4 page with light yellow, another with light magenta, other page with light cyan.
        Check how the pages looks also you can check how look the images on IBT.

        What WCPS version you use and on what operating system -Win7 or XP ?

        Comment

        • Tinochka
          Trusted Tech
          • Jul 2012
          • 127

          #5
          Re: Xerox C2636 unknow error

          I've fixed yellow misregistration. I replace the copy cartridge and it helped
          .
          But
          I can't do anything with machine.
          is still persist. (Via Diagnostic Navigator)

          What WCPS version you use and on what operating system -Win7 or XP ?
          WCPS_Diag_Navig_version.JPG
          01.02.029

          Thanks.

          Comment

          • adriansto
            Service Manager

            Site Contributor
            VIP Subscriber
            1,000+ Posts
            • Nov 2007
            • 2321

            #6
            Re: Xerox C2636 unknow error

            Old version for XP.
            Sometime SP3components conflict with WCPS.
            Or Java version or antivirus, firewall,....
            Therr is nee version for Win7


            Sent from my V3-E using Tapatalk

            Comment

            • Tinochka
              Trusted Tech
              • Jul 2012
              • 127

              #7
              Re: Xerox C2636 unknow error

              Originally posted by adriansto
              Old version for XP.
              Sometime SP3components conflict with WCPS.
              Or Java version or antivirus, firewall,....
              Therr is nee version for Win7


              Sent from my V3-E using Tapatalk
              I used this version all the time. And the same Windows XP SP3.
              I haven't had any problems. Worked fine.

              Thanks.

              Comment

              • adriansto
                Service Manager

                Site Contributor
                VIP Subscriber
                1,000+ Posts
                • Nov 2007
                • 2321

                #8
                Re: Xerox C2636 unknow error

                Reinstall from scratch WinXP

                Comment

                • Tinochka
                  Trusted Tech
                  • Jul 2012
                  • 127

                  #9
                  Re: Xerox C2636 unknow error

                  Originally posted by adriansto
                  Reinstall from scratch WinXP
                  Explain please.
                  Thank you.

                  Comment

                  • adriansto
                    Service Manager

                    Site Contributor
                    VIP Subscriber
                    1,000+ Posts
                    • Nov 2007
                    • 2321

                    #10
                    Re: Xerox C2636 unknow error

                    Originally posted by Tinochka
                    Explain please.
                    Thank you.
                    Erase hdd then install WinXP and all software you need on your laptop.

                    Comment

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