WC-4150: Toner not installed correctly

[sbtiti]

I just thought I would see if any of you had ideas on this error message: "toner not installed correctly" before going out to check the issue. Customer already tried a new toner cart. but got the same message. What would you recommend I check first to resolve this error? Thanks.

[Luther]

Re: WC-4150: Toner not installed correctly

its due to a bad RFID tag on the toner, its a small square sticker with a spiral on it, try pressing on it and re-inserting it,
Xerox is aware of the problem, just give them a call and ask for a replacement toner

[sbtiti]

Re: WC-4150: Toner not installed correctly

I thought about the RFID, but when they said they had already tried a new toner cartridge without the error changing, I thought it must be something else. Thanks for the post.

[ARosado92]

Re: WC-4150: Toner not installed correctly

I have site where i service 50 xerox 4150 i found out that the white gear in the back that runs the toner will break it should be spring loaded if it doesn't its bad.