Brother 4100E line problem?

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  • cucuklotz
    Senior Tech

    Site Contributor
    500+ Posts
    • Mar 2007
    • 611
    #1

    Brother 4100E line problem?

    Hi
    Customer has been getting poor results sending faxes for a long while.On activity report Message is poor line condition/memory full.When I pick up reciever I hear static on line,or when I put on speaker I hear the same.Phone company INSISTS line is good,I am not convinced,but not 100%sure machine is not at fault..machine shares a line by way of a split with a credit card terminal.Could this be reason for message.poor line condition/out of memory?75% of faxes work.
    Any help appreciated.Thanks Andy
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23009
      #2
      Re: Brother 4100E line problem?

      Temporarily disconnect it and find out.

      Your static could be something as easy as a bad wiring connection. I solved one such static issue by going back to the Demarc and checking the line condition there. If the line sounds good at the Demarc with the rest of the wiring disconnected then you've got a poor connection at a junction box somewhere along the way, or perhaps a smashed wire. When I described these possibilities to my enduser he pointed me towards a junction box where there were some 26gg cat5 wires just twisted together. While I was listening I had my enduser wiggle the connections, at which point it dropped out completely. Just soldering those connections took care of it. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • cucuklotz
          Senior Tech

          Site Contributor
          500+ Posts
          • Mar 2007
          • 611
          #3
          Re: Brother 4100E line problem?

          Hi
          Thanks for reply.I know the wiring including the split were replaced.I Do you think credit card terminal that this is
          split with can be the problem?
          Thanks Andy

            Comment

            • Dickie
              Trusted Tech

              100+ Posts
              • Nov 2011
              • 190
              #4
              Re: Brother 4100E line problem?

              Disconnect splitter and connect fax at main phone in point if no noise then it is the splitter or the cc terminal.
              If you still have interference then disconnect fax and plug a telephone handset into main line in point. If noise is still there then it's obviously a line issue, if not then it's the machine.

                Comment

                • cucuklotz
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Mar 2007
                  • 611
                  #5
                  Re: Brother 4100E line problem?

                  Hi
                  Still working on it.Problem happens erractically thruout day,I would have to be there all day.
                  Andy

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