HL-8360 "Print Unable Z3"

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  • theengel
    Service Manager

    1,000+ Posts
    • Nov 2011
    • 1784

    HL-8360 "Print Unable Z3"

    This is a new one on me. I can't find it anywhere on Google, and I'm unable to find a service manual. I noticed that PR have no parts for the machine, other than toners and drums.

    Any ideas?
  • theengel
    Service Manager

    1,000+ Posts
    • Nov 2011
    • 1784

    #2
    Re: HL-8360 "Print Unable Z3"

    No one?

    Anyone have any idea where I can get a manual?

    Comment

    • monarke4
      Trusted Tech

      Site Contributor
      100+ Posts
      • Oct 2018
      • 178

      #3
      Re: HL-8360 "Print Unable Z3"

      Are you sure the model number is not an HL-L8360 DW, CDW, CDWT? Brother's Website does not list a HL-8360.

      In a search I did, I was also unable to find a service manual.

      Some manufacturers are very "tight lipped" about these things.

      If all else fails, contact Brother Support.

      Customer Support - Product Registration - Brother

      Comment

      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 7635

        #4
        Re: HL-8360 "Print Unable Z3"

        In Europe we have HL-L8360CDW/T. There is no Print Unable Z3 error, closest I was able to find are:

        Print Unable 03
        Connection failure of the polygon motor harness - Reconnect the polygon motor harness.
        Laser unit failure - Replace the laser unit.
        Main PCB failure - Replace the main PCB ASSY.

        Print Unable ZC
        The power supply waveform is incorrect - Install a voltage stabilizer in the power supply part.
        Last edited by tsbservice; 11-10-2018, 03:28 PM. Reason: spelling
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808

          #5
          Re: HL-8360 "Print Unable Z3"

          Originally posted by theengel
          No one?

          Anyone have any idea where I can get a manual?
          Hey Brother.. email me Binky27501@gmail.com

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22703

            #6
            Re: HL-8360 "Print Unable Z3"

            maybe:
            "Print Unable 23" ?

            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • theengel
              Service Manager

              1,000+ Posts
              • Nov 2011
              • 1784

              #7
              Re: HL-8360 "Print Unable Z3"

              The letters after the model number just indicate the printer's options. When I talk about a model, I generally don't include those letters, because it's the same model, no matter what the letters at the end are. At least, the errors are generally the same.

              What do all the letters signify in the printer model numbers?

              Comment

              • tsbservice
                Field tech

                Site Contributor
                5,000+ Posts
                • May 2007
                • 7635

                #8
                Re: HL-8360 "Print Unable Z3"

                I can't for the life of me find "Print Unable Z3" neither in Service Manual nor with Google Search, but that's just me.
                Send you PM, just in case things went wrong with getting SM.
                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • theengel
                  Service Manager

                  1,000+ Posts
                  • Nov 2011
                  • 1784

                  #9
                  Re: HL-8360 "Print Unable Z3"

                  Thanks all.

                  That's insane--to create a service error and not tell us what it is.

                  I think I'm going to label this call "unfixable"

                  Comment

                  • tsbservice
                    Field tech

                    Site Contributor
                    5,000+ Posts
                    • May 2007
                    • 7635

                    #10
                    Re: HL-8360 "Print Unable Z3"

                    Originally posted by theengel
                    Thanks all.

                    That's insane--to create a service error and not tell us what it is.

                    I think I'm going to label this call "unfixable"
                    Can you upload picture of an error display? I'm interested in solving this mystery code.
                    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

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