Brother MFC 2700/ FAX ISSUE

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  • cucuklotz
    Senior Tech

    Site Contributor
    500+ Posts
    • Mar 2007
    • 611
    #1

    Brother MFC 2700/ FAX ISSUE

    Hi
    I seem to be getting one headache after another on $200 printers these days.The machine sends faxes ok,but dosnt
    receive them.The display just says private call,but does not pick up as a fax.It is set to fax only and all settings appear ok on user setting printout.
    It is a dedicated line and this just started to happen out of the blue.Not sure what setting changes,I tried a machine reset,but not factory reset.
    Thanks for any help.
    ANDY
    Tags: fax, line, printout, setting
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22699
      #2
      Re: Brother MFC 2700/ FAX ISSUE

      Is the Rx mode set to distinctive ring? A distinctive ring is a non-standard ring combination commonly used when you're using a single phone line for multiple functions. The fax may be set to respond to a distinctive ring like: ring ring pause ring ring, and the phone line is producing: long ring pause long ring. Or vice versa.

      Does the line ring ever? Connect your handset to the line and listen for a ring when you dial from your cell. You phone line should test as follows:
      On hook: 12vdc, 90vac
      Off hook: 52vdc, 12vac
      Ringing: 90vac low, 110 - 125vac high
      It's very common for PBX systems to output a ring signal that the fax does not recognize as a ring.

      Is the phone line connected to the LINE input, not the handset input?

      Is it set to manual reception instead of automatic reception?

      Is there a Reception Restriction function enabled? When enabled Reception Restriction answers only phone numbers that appear in the addressbook.
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • cucuklotz
          Senior Tech

          Site Contributor
          500+ Posts
          • Mar 2007
          • 611
          #3
          Re: Brother MFC 2700/ FAX ISSUE

          Hi
          Thank you for replying.Yes it is ringing and distinctive ring is off,It shows in display for every fax coming in "Private Caller"
          Andy

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: Brother MFC 2700/ FAX ISSUE

              Can you attach printout with fax settings? I would consider Factory reset if it happened out of nowhere.
              Also check this out:
              Online User's Guide
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • cucuklotz
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Mar 2007
                  • 611
                  #5
                  Re: Brother MFC 2700/ FAX ISSUE

                  Hi
                  I am out today,but I will attach tonite,I have it printed up in my service bag..
                  THANK YOU for helping
                  Andy

                    Comment

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