Error Unable to Print 2A

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  • MissRoughRiver
    Junior Member
    • Oct 2019
    • 4
    #1

    Error Unable to Print 2A

    I am having terrible difficulty with Brother printer all in one. I can clear message by turning off for a while and can then print a sheet or two. The machine has been cleaned with compressed air. Belt unit has been wiped. Toner waste unit has been replaced. I hear a clicking as if it is trying to load a page but then stops and 2A error pops back up. Please help.
    Tags: error, hear, print, replaced, unit
    • Lance15
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jun 2015
      • 1069
      #2
      Re: Error Unable to Print 2A

      You posted in the Brother forum, but, you fail to mention the model. Sounds like a color model.

      Are you able to observe the picking action by shining a light in the (maybe) slit from the rear of the printer where the paper tray slides in?

      I'm not a Brother tech. Just trying to get some additional info.

        Comment

        • MissRoughRiver
          Junior Member
          • Oct 2019
          • 4
          #3
          Re: Error Unable to Print 2A

          Guess you can tell I am NEW to this. Just trying to fix the MFC-9840cdw Brother all in one that I have. What I think I am hearing is the clicking of the mechanism to pick up the paper but its unable to do so. I will go to the internet and see if I can find some you tube videos to help me figure out what you all are telling me. It's been such a good machine...

            Comment

            • Lance15
              Service Manager

              Site Contributor
              1,000+ Posts
              • Jun 2015
              • 1069
              #4
              Re: Error Unable to Print 2A

              Sorry for the delayed response.

              Is the pickup roller rotating? Maybe the roller is worn or could use some rubber roller rejuvinator in a pinch?

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7634
                  #5
                  Re: Error Unable to Print 2A

                  She posited this before in https://www.copytechnet.com/forums/f...al-discussion/
                  I think really tech is needed to sort this, sorry Miss.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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                    • SalesServiceGuy
                      Field Supervisor

                      Site Contributor
                      5,000+ Posts
                      • Dec 2009
                      • 7874
                      #6
                      Re: Error Unable to Print 2A

                      The Brother MFC-9840cdw was introduced in 2007 and discontinued in 2011 and sold for less than $500.00 .

                      You probably cannot get parts or repair if you tried. Brother MFPs of that era were not designed to be repaired and is considered disposable.

                      You can spend $100+ for one hour of technical time that may or may not fix the problem.

                      Time to begin shopping for a new MFP and recycle this one. It has no value.

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