[Electrical] Brother MFC-L9570CDW Machine freeze

[Bicyclerepairman]

Power off/on will reboot and work for a while...tried unplugging for a couple of minutes. Is printer reset a good idea? Will it lose any settings?
Thanks in advance.

[Phil B.]

Re: Brother MFC-L9570CDW Machine freeze

Power off/on will reboot and work for a while...tried unplugging for a couple of minutes. Is printer reset a good idea? Will it lose any settings?
Thanks in advance.

what is the error code when it freezes?

yes reset will lose settings

copy/print total pages?

[Bicyclerepairman]

Re: Brother MFC-L9570CDW Machine freeze

Literally first brother printer I have seen...no code on screen when frozen, have not printed codes..not sure how as no manual. Count is around 9.5k.

[tsbservice]

Re: Brother MFC-L9570CDW Machine freeze

You need to print 'Printer settings' last 10 errors should be there. Or print from Service mode 77 list.
As for reset you will have to re-enter network settings etc, not so much trouble. Personally I will do FW update before reset, it's easy especially if machine is network connected and full version of driver is installed.

[Phil B.]

Re: Brother MFC-L9570CDW Machine freeze

You need to print 'Printer settings' last 10 errors should be there. Or print from Service mode 77 list.
As for reset you will have to re-enter network settings etc, not so much trouble. Personally I will do FW update before reset, it's easy especially if machine is network connected and full version of driver is installed.

+1

[masterchill]

Re: Brother MFC-L9570CDW Machine freeze

Find out if they are using the correct print driver. We have had a few of these start to lock up and it was due to them using the WSD driver believe it or not. It does not need to be printing at the time. We have started to turn of wsd detection in the brothers so windows 10 does not auto load the driver. Once we loaded the correct driver the lock up ups have stopped. Brother is working to see why this is happening.

[Bicyclerepairman]

Re: Brother MFC-L9570CDW Machine freeze

Find out if they are using the correct print driver. We have had a few of these start to lock up and it was due to them using the WSD driver believe it or not. It does not need to be printing at the time. We have started to turn of wsd detection in the brothers so windows 10 does not auto load the driver. Once we loaded the correct driver the lock up ups have stopped. Brother is working to see why this is happening.

Thanks for the info. Do you know or have you tried a firmware update to fix?

[masterchill]

Re: Brother MFC-L9570CDW Machine freeze

Thanks for the info. Do you know or have you tried a firmware update to fix?

We have tried firmware and that did not seem to fix the issue. The quickest test would be to disconnect it from the network and see if the machine starts to respond again after about a minute or two.

[ntbann]

Re: Brother MFC-L9570CDW Machine freeze

We started turning off WSD on every thing we sell. WSD is a f ing joke. Locks up, prints garbage, wont print at all and the list goes on.

[masterchill]

Re: Brother MFC-L9570CDW Machine freeze

Yes we have started to shut it down on all the machine and manufactures that we sell. Nothing but issues with WSD.

[dalewb74]

Re: Brother MFC-L9570CDW Machine freeze

im just wondering. is the machine just sitting idle when it freezes? or is someone printing, copying, faxing whenever it occurs?

[Bicyclerepairman]

Re: Brother MFC-L9570CDW Machine freeze

It could be sitting idle for some time and just go into screen freeze. The customer has been advised about using correct drivers and not WSD, as discussed earlier in this thread. Their I.T. guys were dealing with it. Haven't heard back from them yet.

[Bicyclerepairman]

Re: Brother MFC-L9570CDW Machine freeze

Almost forgot this post...never been back to machine since so guess it was wsd. Thank you all.