MFC-L3750

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  • aAandy
    Trusted Tech

    Site Contributor
    250+ Posts
    • Apr 2012
    • 356
    #1

    MFC-L3750

    client put in new aftermarket toners & manually reset toner counts - machine is not recognising one (or more) of the toners at all, but it doesn't say which one! just displays "no toner"

    client replaced all the colors with genuine (not K) so i advised them to get a genuine K

    how the heck are you supposed to know which toner is 'missing'?
    Tags: client, genuine, toner, toners
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22698
      #2
      Re: MFC-L3750

      Is it networked? Maybe there's more useful information on the web interface. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • aAandy
          Trusted Tech

          Site Contributor
          250+ Posts
          • Apr 2012
          • 356
          #3
          Re: MFC-L3750

          Originally posted by blackcat4866
          Is it networked? Maybe there's more useful information on the web interface. =^..^=
          connected via USB, but i will take my laptop & use a crossover and see if there's more info in the web interface

            Comment

            • Gift
              Service Manager

              1,000+ Posts
              • Mar 2011
              • 2413
              #4
              Re: MFC-L3750

              Originally posted by aAandy
              connected via USB, but i will take my laptop & use a crossover and see if there's more info in the web interface
              Yes you should see a "!" for the affected color via webinterface while the display itself isn't much helpful...

                Comment

                • masterchill
                  Trusted Tech

                  100+ Posts
                  • Jul 2005
                  • 100
                  #5
                  Re: MFC-L3750

                  Using Maintenance Mode function code 82 can help determine which color is giving the issue.
                  2500Black toner cartridge could notcommunicate with the cartridgesensor.
                  2501Yellow toner cartridge could notcommunicate with the cartridgesensor.
                  2502Cyan toner cartridge could notcommunicate with the cartridgesensor.
                  2503Magenta toner cartridge could notcommunicate with the cartridgesensor.

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