Brother HLL9340CDN label not fixing

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  • driving lots of miles
    Trusted Tech

    250+ Posts
    • Jun 2016
    • 393
    #1

    Brother HLL9340CDN label not fixing

    We sold a Brother HLL9340CDN printer that will not fuse completely to a heavy weight label. The printer has less than 900 copies. Their current printer a brother HLL9310cdw has no issues with these labels. They are using the multi purpose tray which is set to labels, and I have tried other settings available in the printer. We cleaned the charge wires and we swapped the fuser with a known good one, still fusing issues. The labels printed fine on the machine we borrowed the fuser from (Brother MFCL9670CDN). I'm open for any suggestions.
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    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22922
      #2
      If your heaviest media type setting doesn't fuse, your finished. Brother equipment is not terribly versatile with the wider range of media types. What choices do you have? According to the Basic Users Manual this model can print #20-#24 bond paper. That's 75-90gsm for the rest of the world. The manual makes a specific mention of 118gsm glossy NewPage Futura Laser Gloss (whatever that is).

      On page 198 of your Basic Users manual it hows that the bypass can accept #16-#43 media or 60-163gsm.
      Here's the link to the Users Guide if you'd like to look at it:
      https://download.brother.com/welcome/doc003073/cv_mfc9130cw_use_busr_lef333001.pdf


      Just out of curiosity I threw a couple of Avery 5160 labels on the scale: 10.24gm each, that's #45 bond or 169.92gsm = too heavy.

      If it were me, I'd go to the office supply store and buy a sampling of different labels, and bring my gram scale. If you can find some labels that get closer to that 163gsm there's a chance that they'll work. Another strategy would be to print only a single label per print job. As you probably already know, heavy media draws heat from the fuser, cooling it off as it's printing. The first label may fuse properly, but the fourth for fifth, less so.

      It's not a solution, but it is an answer. =^..^=
      Last edited by blackcat4866; 11-01-2024, 05:28 PM.
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

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        • driving lots of miles
          Trusted Tech

          250+ Posts
          • Jun 2016
          • 393
          #3
          Thank you for your reply, I thought that that might be the answer. Now the fun part is to tell the customer that it won't work.

            Comment

            • tonerjockey
              Senior Tech

              500+ Posts
              • Apr 2014
              • 553
              #4
              go into the paper type settings and see if there are other choices. cardstock heavy, envelope etc.
              also, some Brothers have an envelope fuser release lever that is raised for envelopes. make sure that those are in the standard normal position if it has them.
              if the fuser worked in another machine you took it from, maybe look for a firmware update on Brother.com. or fix that parts machine that worked???

              and some fusers with the film, don't fuse as good on the first page as well as on subsequent sheets in a run.
              you might send a print job and immediately send the label thru.

              otherwise, its going to another printer make or model for your labels. like a ? Ricoh for example.

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