Brother hl-l3290cdw paper jam tray 1

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  • bzuchero
    Junior Member
    • Feb 2024
    • 2

    Brother hl-l3290cdw paper jam tray 1

    I have a Brother HL-L3290CDW. It says "Jam Tray 1" "Remove the jammed paper from Tray 1". There is no paper jammed. I called Brother, which was not much help, and they said it was a "Hardware problem." I have removed everything which is removable and there is no paper or paper fragments anywhere in the printer. Anyone had this problem and have a remedy?
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7587

    #2
    Re: Brother hl-l3290cdw paper jam tray 1

    Originally posted by bzuchero
    I have a Brother HL-L3290CDW. It says "Jam Tray 1" "Remove the jammed paper from Tray 1". There is no paper jammed. I called Brother, which was not much help, and they said it was a "Hardware problem." I have removed everything which is removable and there is no paper or paper fragments anywhere in the printer. Anyone had this problem and have a remedy?
    Yes. Call a tech - problem solved.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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    • bzuchero
      Junior Member
      • Feb 2024
      • 2

      #3
      Re: Brother hl-l3290cdw paper jam tray 1

      Originally posted by tsbservice
      Yes. Call a tech - problem solved.
      What Tech should I call? I called a Tech at Brother with no resolution.

      Comment

      • dalewb74
        Service Manager

        Site Contributor
        1,000+ Posts
        • Feb 2018
        • 1057

        #4
        Re: Brother hl-l3290cdw paper jam tray 1

        sounds like you called brother support directly. and you probably got someone new. i would call a local shop to get a tech to come out to have a look at the issue.

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