I have a customer that has an error code 49 4C02 come up unplug network cable prints out event log etc ok but when we plug in cable again it come up with the code. Computer says there is nothing in the que. I'm thinking there's some corrupt print job stuck in the server but I'm no computer dude sooo any ideas, suggestions.
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Re: HP 4250 error code 49 4C02
Corrupt print job. Find the offending print job and remove from queue then restart printer. I've seen it happen from recipe websites alot."In a cruel and evil world, being cynical can allow you to get some entertainment out of it."
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Re: HP 4250 error code 49 4C02
Correct. Connect your laptop directly to the printer. Print. Gently tell your IT gentleman that he's getting some kind of data coming to the printer, possibly corrupt print data. Your responsibilities end there.
You might suggest selecting an unused new IP address. That way you never really have to find the culprit. Let it transmit whatever it wants to that old IP address. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: HP 4250 error code 49 4C02
In addition to the others and As always. Make sure the firmware is updated to the latest. Hp firmware is downloadable free on hp.com website.THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burkeComment
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Re: HP 4250 error code 49 4C02
This is probably the best approach. That way, after you've changed the IP address and the problem doesn't come back, you have proof that it's them and not the printer. If the problem does come back right away, then you replace the formatter. But that probably won't happen.Comment
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Re: HP 4250 error code 49 4C02
I've seen this code a lot, and it's always been from corrupt print jobs, often from users trying to print web pages with ads (Zillow is a common culprit). Updating the firmware reduces the frequency of this error.
Also, if you can't find the offending user/computer and therefore can't cancel the print job, update the firmware and then once the printer has the new firmware, it may be able to print the job normally. I've done that a few times when I couldn't locate where the job was coming from.-----------------------------------------------
Config page instructions for copiers, printers, & fax machinesComment
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