HP laserjet enterprise flow M880z+

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22858
    #1

    HP laserjet enterprise flow M880z+

    Doesn't it just trip off your tongue? I wonder if they couldn't have thought of a longer name?

    I'm looking for a part number for light source #1, aka CIS assembly. The one in the scanner. I found a manual on Liberty, but they conveniently clipped out the parts list.
    My symptom is a gray line down all scans and copies, and I've successfully moved it around a little, but I don't have a small enough Torx bit to get into the scanner. It must be T6, T5? Something like that. It's probably just dirt, but it won't come out. Part number please? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: None
    • Hewlett Slacker
      Technician
      • Apr 2015
      • 42
      #2
      Re: HP laserjet enterprise flow M880z+

      pm your email and ill send the complete manual

        Comment

        • Printerdude
          Trusted Tech

          100+ Posts
          • May 2015
          • 119
          #3
          Re: HP laserjet enterprise flow M880z+

          Did you try making a copy from the glass itself to see if it does the same thing?
          Get that Torx bit! Checked the parts manual and this part is not listed. Knowing HP, you have to buy the scanner unit.

            Comment

            • _SuabE_
              Service Manager

              100+ Posts
              • Jan 2008
              • 108
              #4
              Re: HP laserjet enterprise flow M880z+

              Originally posted by blackcat4866
              Doesn't it just trip off your tongue? I wonder if they couldn't have thought of a longer name?

              I'm looking for a part number for light source #1, aka CIS assembly. The one in the scanner. I found a manual on Liberty, but they conveniently clipped out the parts list.
              My symptom is a gray line down all scans and copies, and I've successfully moved it around a little, but I don't have a small enough Torx bit to get into the scanner. It must be T6, T5? Something like that. It's probably just dirt, but it won't come out. Part number please? =^..^=

              HP_LaserJet_ENTERPRISE_M855-M880.rar ==>> DepositFiles

              You will find it here

              Cheers
              sigpic
              Senior Technician Specialist
              A+; Network+
              Copier Brand handled: Canon, Lanier, Konica Minolta, Sharp, Ricoh, Kyocera Mita, Nashuatech, Ollivetti, Toshiba
              Printer Handled: Canon, HP, Epson, Brother, Samsung
              Duplicators: Risograph, Duplo

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22858
                  #5
                  Re: HP laserjet enterprise flow M880z+

                  Originally posted by Printerdude
                  Did you try making a copy from the glass itself?
                  Get that Torx bit! Checked the parts manual and this part is not listed. Knowing HP, you have to buy the scanner unit.
                  I bought a T4, T5, T6, T7, T8, T10 kit today. I'll try it out tomorrow.
                  It figures that HP would sell the scanner as an assembly.

                  Off the glass I get a similar band, perhaps 15mm wide, and slightly more faint, roughly same location. It does not appear on the 2nd side CIS. And in my efforts to blow it out the first time I moved it over about 10mm. The only real risk is changing some focus fine adjustment.

                  My guess is that an insect crawled in there and died. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • Printerdude
                      Trusted Tech

                      100+ Posts
                      • May 2015
                      • 119
                      #6
                      Re: HP laserjet enterprise flow M880z+

                      "My guess is that an insect crawled in there and died"

                      HaHa! Good luck!

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22858
                          #7
                          Re: HP laserjet enterprise flow M880z+

                          Following up:
                          It took the T6 and T10 Torx tips to partially disassemble. The extruded aluminum side is attached by a very tight ribbon cable. limiting how far you can move shift the pieces. I was able to get a Q-tip inside and clean some blueing off the mirrors. The lamp side disassembles a little further. No improvement though.

                          The part number for the scanner assembly is not a valid part number (CF367-60106). I ended up getting a document feeder assembly. By proximity it's close, but won't do a thing for my scanning problem.

                          Does anybody have a retired or slightly damaged M880 with an intact scanner they can sell? Or even just light source #1 with the ribbon cable? =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • Hewlett Slacker
                              Technician
                              • Apr 2015
                              • 42
                              #8
                              Re: HP laserjet enterprise flow M880z+

                              Originally posted by blackcat4866
                              Following up:
                              It took the T6 and T10 Torx tips to partially disassemble. The extruded aluminum side is attached by a very tight ribbon cable. limiting how far you can move shift the pieces. I was able to get a Q-tip inside and clean some blueing off the mirrors. The lamp side disassembles a little further. No improvement though.

                              The part number for the scanner assembly is not a valid part number (CF367-60106). I ended up getting a document feeder assembly. By proximity it's close, but won't do a thing for my scanning problem.

                              Does anybody have a retired or slightly damaged M880 with an intact scanner they can sell? Or even just light source #1 with the ribbon cable? =^..^=



                              Sorry man I had to send mine back for warrenty, all i have is the scanner control board.

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22858
                                  #9
                                  Re: HP laserjet enterprise flow M880z+

                                  The scanner resolved it. The part number that finally arrived was A2W75-67908. The original scanner had a whopping 3900 scans at time of replacement.

                                  Notice how the shaded area on the glass starts 6mm lower on the page than through the DF, and 7.7mm wider. I'm having a hard time explaining that. =^..^=

                                  HP LJ flow M880Z+ scanner issue.JPG
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • Hewlett Slacker
                                      Technician
                                      • Apr 2015
                                      • 42
                                      #10
                                      Re: HP laserjet enterprise flow M880z+

                                      ugh, was it under warrenty?

                                        Comment

                                        • blackcat4866
                                          Master Of The Obvious

                                          Site Contributor
                                          10,000+ Posts
                                          • Jul 2007
                                          • 22858
                                          #11
                                          Re: HP laserjet enterprise flow M880z+

                                          I suspect yes, since my parts guy requested the core for return. =^..^=
                                          If you'd like a serious answer to your request:
                                          1) demonstrate that you've read the manual
                                          2) demonstrate that you made some attempt to fix it.
                                          3) if you're going to ask about jams include the jam code.
                                          4) if you're going to ask about an error code include the error code.
                                          5) You are the person onsite. Only you can make observations.

                                          blackcat: Master Of The Obvious =^..^=

                                            Comment

                                            • theengel
                                              Service Manager

                                              1,000+ Posts
                                              • Nov 2011
                                              • 1784
                                              #12
                                              Re: HP laserjet enterprise flow M880z+

                                              There's gotta be some kind of registration setting for the DF??

                                                Comment

                                                • blackcat4866
                                                  Master Of The Obvious

                                                  Site Contributor
                                                  10,000+ Posts
                                                  • Jul 2007
                                                  • 22858
                                                  #13
                                                  Re: HP laserjet enterprise flow M880z+

                                                  Nope. It's the same DF connected to the same scanner board. It's just sitting on a different piece of glass. The only reset is the flatbed count. It was actually far easier than cleaning the stupid optics (that didn't work, by the way). Just expensive. =^..^=
                                                  If you'd like a serious answer to your request:
                                                  1) demonstrate that you've read the manual
                                                  2) demonstrate that you made some attempt to fix it.
                                                  3) if you're going to ask about jams include the jam code.
                                                  4) if you're going to ask about an error code include the error code.
                                                  5) You are the person onsite. Only you can make observations.

                                                  blackcat: Master Of The Obvious =^..^=

                                                    Comment

                                                    • Brian G
                                                      Technician
                                                      • Mar 2015
                                                      • 21
                                                      #14
                                                      Re: HP laserjet enterprise flow M880z+

                                                      I know this is years past when this was created but I just ran into this issue and you can just buy the scanner optic piece. The part number is C8569-60001 and it costs a lot less than the entire scanner assembly.

                                                        Comment

                                                        • blackcat4866
                                                          Master Of The Obvious

                                                          Site Contributor
                                                          10,000+ Posts
                                                          • Jul 2007
                                                          • 22858
                                                          #15
                                                          Re: HP laserjet enterprise flow M880z+

                                                          Originally posted by Brian G
                                                          I know this is years past when this was created but I just ran into this issue and you can just buy the scanner optic piece. The part number is C8569-60001 and it costs a lot less than the entire scanner assembly.
                                                          It's a bit late ... but thanks. I hope all those 880's are gone now. =^..^=
                                                          If you'd like a serious answer to your request:
                                                          1) demonstrate that you've read the manual
                                                          2) demonstrate that you made some attempt to fix it.
                                                          3) if you're going to ask about jams include the jam code.
                                                          4) if you're going to ask about an error code include the error code.
                                                          5) You are the person onsite. Only you can make observations.

                                                          blackcat: Master Of The Obvious =^..^=

                                                            Comment

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