HP design jet 500

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  • Copyfix
    Junior Member
    • Jul 2012
    • 8

    #1

    [Error Code] HP design jet 500

    Hi all,
    hp DJ 500 error 01-10
    trying to reset serial number keep getting mismatch.
    Checked all connectors re input number still getting the error.
    Is it possible to input a generic default serial number?

    Regards
  • Kiran Otter
    Service Manager

    Site Contributor
    VIP Subscriber
    1,000+ Posts
    • Dec 2013
    • 1106

    #2
    Re: HP design jet 500

    As far as I know, your only choice is to replace the electronics module.

    You can press the menu button (I think) and get more information on the error. What does it say?

    Kiran

    Comment

    • Copyfix
      Junior Member
      • Jul 2012
      • 8

      #3
      Re: HP design jet 500

      Originally posted by Kiran Otter
      As far as I know, your only choice is to replace the electronics module.

      You can press the menu button (I think) and get more information on the error. What does it say?

      Kiran
      Hi Kiran,
      I have replaced it with a spare one I had in stock, however still getting the same error code

      Comment

      • Kiran Otter
        Service Manager

        Site Contributor
        VIP Subscriber
        1,000+ Posts
        • Dec 2013
        • 1106

        #4
        Re: HP design jet 500

        Do you get the same error with the trailing cable disconnected from the EMOD? This error can sometimes be caused by a bad trailing cable and/or carriage assembly.

        Was the EMOD you used from another 500 or an 800? Did it prompt you as to which was replaced, the EMOD or the ISS?

        Post the rest of the error, it might tell us something.

        Kiran

        Comment

        • Copyfix
          Junior Member
          • Jul 2012
          • 8

          #5
          Re: HP design jet 500

          Originally posted by Copyfix
          Hi Kiran,
          I have replaced it with a spare one I had in stock, however still getting the same error code
          Hi
          I get 11.11 error code when I remove the trailing cable

          Comment

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