HP 5000 Prints Too Light

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  • henry finley
    Trusted Tech

    100+ Posts
    • Feb 2011
    • 101

    #1

    HP 5000 Prints Too Light

    My trusty HP 5000 just will not lay down a coat of ink heavy enough any more. Firstly, it should be known that I am versed in its operation and menus. It's on ink setting 5, not on economode, and the laser glass is all clean, and the toner cartridge is new and genuine HP. But the coat of ink on the paper is definitely sub-par. Google searching has turned up little helpful, other than to give me an idea that there may be a capacitor problem possibly on the power supply or HV board. If there's an expert out there who has seen this turn up regularly, would a cap or circuit board problem be the likely problem? And if so, are there boards you can buy on ebay or somewhere so I don't have to do a bunch of soldering?
    One last observation: the whole machine has gotten brittle as heck. Pretty sorry plastic. Literally falls apart to touch it.
  • Iowatech
    Not a service manager

    2,500+ Posts
    • Dec 2009
    • 3930

    #2
    Re: HP 5000 Prints Too Light

    Is that a Laser Jet 5000 or a Design Jet 5000?

    Comment

    • henry finley
      Trusted Tech

      100+ Posts
      • Feb 2011
      • 101

      #3
      Re: HP 5000 Prints Too Light

      HP Laserjet 5000, running in PS. Thank you.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22927

        #4
        Re: HP 5000 Prints Too Light

        Two considerations:

        1) Have you cleaned the internal laser optics? Machines of this era, especially in a dirty environment will need the laser cleaned occasionally.
        2) Are you using OEM toner?

        =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • henry finley
          Trusted Tech

          100+ Posts
          • Feb 2011
          • 101

          #5
          Re: HP 5000 Prints Too Light

          All counts are correct. Everything's spotless. Without correct items, my post would have no basis.

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22927

            #6
            Re: HP 5000 Prints Too Light

            Originally posted by henry finley
            All counts are correct. Everything's spotless. Without correct items, my post would have no basis.
            I'm pretty sure that I didn't ask anything about the counts. Pardon my skepticism, but I seriously doubt that you cleaned the internal laser optics. I'm not sure what you mean about "correct items". I'm talking about OEM toner cartridges versus generic or re-filled toner cartridges. =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • henry finley
              Trusted Tech

              100+ Posts
              • Feb 2011
              • 101

              #7
              Re: HP 5000 Prints Too Light

              Originally posted by blackcat4866
              I'm pretty sure that I didn't ask anything about the counts. Pardon my skepticism, but I seriously doubt that you cleaned the internal laser optics. I'm not sure what you mean about "correct items". I'm talking about OEM toner cartridges versus generic or re-filled toner cartridges. =^..^=
              Thank you for your help. I appreciate it sincerely. But I don't seem to be clear that everything is clean and correct. Proper HP toner. Hearkening back to my first post, I made sure of these things before posting, specifically to avoid speculation and doubt, so that someone might chime in from an electronic standpoint.

              Comment

              • Iowatech
                Not a service manager

                2,500+ Posts
                • Dec 2009
                • 3930

                #8
                Re: HP 5000 Prints Too Light

                Originally posted by henry finley
                Thank you for your help. I appreciate it sincerely. But I don't seem to be clear that everything is clean and correct. Proper HP toner. Hearkening back to my first post, I made sure of these things before posting, specifically to avoid speculation and doubt, so that someone might chime in from an electronic standpoint.
                Any chance you could share some pictures of what you're dealing with? That actually would be the best way to eliminate speculation and doubt. But only mostly, we can't see what your machine is doing in real time like you can after all.
                Thanks!
                Last edited by Iowatech; 05-01-2016, 05:00 AM.

                Comment

                • subaro
                  Service Manager

                  1,000+ Posts
                  • Oct 2010
                  • 1273

                  #9
                  Re: HP 5000 Prints Too Light

                  First thing i would do is try another cartridge. Not every car that rolls of the assy line is perfect. In that way you would eliminate cartridge issue for sure. was this happening before you replace the new cartridge ?. What about the transfer roller, was it replaced, it is a maintence item that should be replaced at a specified page count. The cartridge contacts should be checked to see if making proper contact . The high voltage pwb would most likely be the cause if the above checks out as it supplys the bias to the drum and transfer roller. order a transfer roller and install it. Also, you have to remove the cover of the laser unit and check the mirrors if dirty. you can see if there is dirt in there, if it looks ok then there is no need to clean it if you don't have the experience.
                  THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

                  Comment

                  • theengel
                    Service Manager

                    1,000+ Posts
                    • Nov 2011
                    • 1784

                    #10
                    Re: HP 5000 Prints Too Light

                    Originally posted by henry finley
                    Thank you for your help. I appreciate it sincerely. But I don't seem to be clear that everything is clean and correct. Proper HP toner. Hearkening back to my first post, I made sure of these things before posting, specifically to avoid speculation and doubt, so that someone might chime in from an electronic standpoint.
                    He didn't say anything about electronics. The suggestion was, disassemble the machine, and clean the laser unit. He's not talking about the laser glass, he's talking about the internal hexagon mirror and everything else involved.

                    No one solders parts onto these boards... you just replace the boards. They're cheap. Anyway, it's very unlikely that this is a board problem. It's most likely dirt in the laser unit. If you were going to replace something, you'd probably start with the laser unit itself. But I would put in a new OEM ctg before doing that.

                    The plastic on these deteriorate over time. This machine is pretty old, and the plastic get's brittle. There's nothing you can do.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22927

                      #11
                      Re: HP 5000 Prints Too Light

                      Originally posted by blackcat4866
                      Two considerations:

                      1) Have you cleaned the internal laser optics? Machines of this era, especially in a dirty environment will need the laser cleaned occasionally.
                      2) Are you using OEM toner?

                      =^..^=
                      Is there some other definition of internal? =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                      Comment

                      • subaro
                        Service Manager

                        1,000+ Posts
                        • Oct 2010
                        • 1273

                        #12
                        Re: HP 5000 Prints Too Light

                        Originally posted by blackcat4866
                        Is there some other definition of internal? =^..^=

                        TO BE PRECISE


                        1.situated or existing in the interior of something; interior.

                        2.of, relating to, or noting the inside or inner part.
                        THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

                        Comment

                        • sandmanmac
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Feb 2009
                          • 3963

                          #13
                          Re: HP 5000 Prints Too Light

                          Originally posted by henry finley
                          Thank you for your help. I appreciate it sincerely. But I don't seem to be clear that everything is clean and correct. Proper HP toner. Hearkening back to my first post, I made sure of these things before posting, specifically to avoid speculation and doubt, so that someone might chime in from an electronic standpoint.
                          That's a pretty condescending tone there Henry.
                          Like others, I have my doubts too, so if you want advice, please just answer this question with a simple 'yes' or 'no':
                          Have you removed the covers of the machine, disconnected and removed the laser unit. Removed the cover of the laser unit and thoroughly cleaned inside it?

                          Comment

                          • Wild Bill
                            Senior Tech

                            500+ Posts
                            • Jul 2005
                            • 774

                            #14
                            Re: HP 5000 Prints Too Light

                            Newer wide format laserJet- $99.00


                            HP LaserJet 5100DTN Workgroup Laser Printer Pickup in Central Ct Connecticut 808736092500 | eBay
                            Izzy

                            Comment

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