equitrac

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • shakeskatse
    Junior Member
    • Apr 2016
    • 6

    equitrac

    hi,how can I uninstall/remove equitrac on hp laserjet cm4730.when I switch on the printer it goes straight to equitrac
  • Lance15
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jun 2015
    • 1071

    #2
    Re: equitrac

    Looks like Equitrac is an accessory that uses the FIH (Foreign Interface Harness) connector on that printer. The FIH connector is on the back of the printer on the formatter (where the network cable is) and it is the top-most connector. It looks like the old PS/2 connector. You'll probably need to remove that accessory and maybe do either a Cold Reset or an NVRAM Init to get it back to factory.

    Comment

    • faxman28
      Trusted Tech

      Site Contributor
      250+ Posts
      • Nov 2010
      • 436

      #3
      Re: equitrac

      There is software that is loaded (FIH.exe) on a pc that enables or disables the FIH on the 4730mfp. The software is available from hp webite, looks like the same site for drivers and firmware. When this software is used it requires a pin number, if you don't know the pin number you would have to contact hp support to be able to disable the FIH port. The service manual didn't show that any resets in the printer would disable the FIH settings. But you can always try the resets first.

      Comment

      • Lance15
        Service Manager

        Site Contributor
        1,000+ Posts
        • Jun 2015
        • 1071

        #4
        Re: equitrac

        Thanks for that info. I've never dealt with the FIH before. I just did a search for 'equitrac' and found basic information.

        Comment

        • D Colour
          Trusted Tech

          Site Contributor
          100+ Posts
          • Oct 2008
          • 208

          #5
          Re: equitrac

          Did you have any luck with this removal? We have been asked to remove Equitrac on a M880 MFD.
          Everything that has a beginning, has an end.....

          Comment

          • faxman28
            Trusted Tech

            Site Contributor
            250+ Posts
            • Nov 2010
            • 436

            #6
            Re: equitrac

            Originally posted by D Colour
            Did you have any luck with this removal? We have been asked to remove Equitrac on a M880 MFD.

            besides the FIH cable on HP devices , if Equitrac appears on the mfp display then equitrac is embedded in the mfp, you would have to contact equitrac to uninstall, or if it was installed by your organization , someone knows how to uninstall.

            Comment

            • subaro
              Service Manager

              1,000+ Posts
              • Oct 2010
              • 1272

              #7
              Re: equitrac

              Don't know if this helps... see page 66 of the manual below.

              Uninstalling PCCTo remove the PCC application from the MFP, follow these steps:1 Open a web browser and browse to the default web page for the MFP, http://, where is the IP address for the physical MFP.2 Click Login in the upper right corner of the page. The login page opens. Enter your administrator UserName and Login Password. The default login for the MFP is User Name admin with no password.The Web Image Monitor page opens



              THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

              Comment

              Working...