HI Folks, I have cust. that is using a few of this model still. 1 of them is giving PCL ERRO/SUBSYSTEM: KERNAL
ERROR: unsupported protocol...anyone help me with this? printer gives no error, everytime/everyone prints, this printer error page is the only thing that comes out....?, I can printer internal pages,cong. page, printer info, just fine. Customers IT guys insisits its the printer, theres another HP 4100 side by side, so I checked settings,,I dont see any conflicts..wondering if it could be the jet direct car gone haywire, and or the formatter pcb?
printer is on network windows 7 32 bit, but other HP 4100 is working just fine....Thanks, any help appreciated...
Jaime
Indep. Copier Svc
CT.
ERROR: unsupported protocol...anyone help me with this? printer gives no error, everytime/everyone prints, this printer error page is the only thing that comes out....?, I can printer internal pages,cong. page, printer info, just fine. Customers IT guys insisits its the printer, theres another HP 4100 side by side, so I checked settings,,I dont see any conflicts..wondering if it could be the jet direct car gone haywire, and or the formatter pcb?
printer is on network windows 7 32 bit, but other HP 4100 is working just fine....Thanks, any help appreciated...
Jaime
Indep. Copier Svc
CT.
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