Hello all, I've got a DesignJet T2500 that is having a problem with freezing up and not printing. This is accompanied by the screen glitching out with lines blinking on the screen and also just a plain white screen. The diagnosing process involves turning the machine off and turning it back on to notice three lights and what pattern they light up with. I've already changed the Formatter Board and the Engine Board and updated the firmware lord knows how many times now, all done at different times, and after finally finding out that the firmware I was giving it needed a predecessor. So after doing that the machine was finally able to power up completely, connect to the network, and print.
Now after two weeks the customer has contacted us again that the machine is doing the same thing. While diagnosing the light's pattern moved from being the Formatter Board and the Engine Board, even after changing these parts.
Has anyone worked on one of these machines or seen this something similar?
Now after two weeks the customer has contacted us again that the machine is doing the same thing. While diagnosing the light's pattern moved from being the Formatter Board and the Engine Board, even after changing these parts.
Has anyone worked on one of these machines or seen this something similar?
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