HP M5035 49.ff03 and 30.01.34

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • TayTayTheTechnician
    Technician

    Site Contributor
    50+ Posts
    • May 2016
    • 51

    HP M5035 49.ff03 and 30.01.34

    Hello! I have an issue with an HP M5035 with firmware version 48.430.1. End user updated to windows server 2016. All HP's started throwing 49.ff03 errors. I instructed IT to update firmware (red tape sort of situation, not allowed to update firmware for this contract).

    He started to update firmware on the M5035 locally and it did not complete.

    Upon my arrival, machine states reload firmware and copy and fax functions are unavailable due to a 30.01.34 error.

    Shut down, removed back panels and rebooted. cold reset, then after boot finished, same 30.01.34 error and all SCB lights are solid green on board. Power cycled and then I was stuck at the 49.ff03 error with ethernet disconnected. tried booting with no hdd connection, jet direct card, for fax. no change.

    Booted without formatter and completed engine test (not sure what this was supposed to prove but it felt necessary).

    I am finding little information other than it being a firmware issue. I saw somewhere that he may have completed firmware update but without SCB packet? I'm curious if it is just an incompatibility with windows server 2016 and the m5035, or if the firmware upgrade just got a bit screwed up.

    does anyone have any experience with M5035 and windows server 2016?
  • Lance15
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jun 2015
    • 1070

    #2
    Re: HP M5035 49.ff03 and 30.01.34

    The 49 error being exhibited may very well be the update to Server 2016. If they also use this server as the printserver, they should update to the latest driver (Universal Print Driver - UPD).

    As for the failed update. The firmware package contains all required firmware components. Do you know if they were using Web JetAdmin to update the firmware or FTP? The readme file for this firmware revision specifically states that a manual power cycle must be performed to complete the update. It should have shown this on the control panel once the firmware load was complete.

    Comment

    • Wild Bill
      Senior Tech

      500+ Posts
      • Jul 2005
      • 774

      #3
      Re: HP M5035 49.ff03 and 30.01.34

      It sounds like they screwed up the the firmware install. Try to reinstall using a laptop and usb connection.
      Izzy

      Comment

      • TayTayTheTechnician
        Technician

        Site Contributor
        50+ Posts
        • May 2016
        • 51

        #4
        Re: HP M5035 49.ff03 and 30.01.34

        Originally posted by Lance15
        The 49 error being exhibited may very well be the update to Server 2016. If they also use this server as the printserver, they should update to the latest driver (Universal Print Driver - UPD).

        As for the failed update. The firmware package contains all required firmware components. Do you know if they were using Web JetAdmin to update the firmware or FTP? The readme file for this firmware revision specifically states that a manual power cycle must be performed to complete the update. It should have shown this on the control panel once the firmware load was complete.
        It was ftp, thanks for the response!

        Sent from my SM-G950U using Tapatalk

        Comment

        • TayTayTheTechnician
          Technician

          Site Contributor
          50+ Posts
          • May 2016
          • 51

          #5
          Re: HP M5035 49.ff03 and 30.01.34

          So it looks like when the end user updated the firmware, they ceased up the formatter. According to the tech support guy I was speaking with, he has gotten tons of calls about that this week. Something about the current firmware being uploaded through any means other than the web interface is causing it. He said I even need to replace the hdd. Will report back after installing parts tomorrow.

          Sent from my SM-G950U using Tapatalk

          Comment

          • theengel
            Service Manager

            1,000+ Posts
            • Nov 2011
            • 1784

            #6
            Re: HP M5035 49.ff03 and 30.01.34

            I cringe every time I have to do a firmware update. Seems like so much can go wrong, and destroy the formatter or HD.

            Comment

            • TayTayTheTechnician
              Technician

              Site Contributor
              50+ Posts
              • May 2016
              • 51

              #7
              Re: HP M5035 49.ff03 and 30.01.34

              Originally posted by theengel
              I cringe every time I have to do a firmware update. Seems like so much can go wrong, and destroy the formatter or HD.
              Pretty much!

              Sent from my SM-G950U using Tapatalk

              Comment

              • Phil B.
                Field Supervisor

                10,000+ Posts
                • Jul 2016
                • 22808

                #8
                Re: HP M5035 49.ff03 and 30.01.34

                do a cold reset then reload firmware

                Comment

                • TayTayTheTechnician
                  Technician

                  Site Contributor
                  50+ Posts
                  • May 2016
                  • 51

                  #9
                  Re: HP M5035 49.ff03 and 30.01.34

                  Originally posted by Phil B.
                  do a cold reset then reload firmware
                  Tried that quite a few times unfortunately

                  Sent from my SM-G950U using Tapatalk

                  Comment

                  Working...