Laserjet enterprise m608 with 13.B2.d2

[axyun]

Customer has error 13.B2.D2 says paper jam in engine area. Found no paper jas=mmed. The fuser unit
was damaged and looked as though it had been dropped with a broken guide. I changed fuser but still had 13.B2.d2.

Brought machine back to my place and passed card stock thru feed areas but never saw any small papers come out. Machine started working after that and I tested it with about a hundred pages. Brought machine back to customer friday and got call today that 13.B2.D2 is back.

Any information that you guys can give will be appreciated very much. I will look thru SM but suspect i may not get the help i need. Is there a a particular issue with this specific series regarding 13.B2.D2 that I should know about. Frank/ActionPhotocopy

[JR2ALTA]

Re: Laserjet enterprise m608 with 13.B2.d2

HP LaserJet Enterprise 500 M525mfp, HP LaserJet P3015 and HP LaserJet Pro MFP M521 Printers - 13.0000, 13.01.00, 13.30.00, 13.B2.D2, and 13.A3.D3 Paper Jam Errors

Maybe this bulletin is applicable

[axyun]

Re: Laserjet enterprise m608 with 13.B2.d2

Thank you JR2ALTA

[linuxcoupe]

Re: Laserjet enterprise m608 with 13.B2.d2

This is the HP documentation on this specific error for the M608. the formatting might be a bit goofy but the information is there

13.B2.D2 Jam in rear door Paper delay jam at the image area.
Paper did not reach PS4550 in specified time when printing from tray 2.
Recommended action for customers

1. Clear the paper jam.
   
   1. Open the rear door.
      
   2. Look for and clear any paper present or obstructions in the paper path.
      
   3. Close the rear door to allow the printer to attempt to clear the jam message.
   
   
2. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
   
3. If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not over filled above the fill mark (line below 3 triangles). See the following images.
   Figure : Tray 2 paper guides
   
   Figure : Paper height guides
   
   
4. Ensure that the tray 2 pickup and separation rollers are installed correctly and show no damage or wear.
   
5. Clean or replace the pickup, feed, and separation rollers as needed.
   note:
   
   Clean the rollers with a dampened lint free cloth or paper.
   
6. If the error persists, please contact customer support.
   

Recommended action for call-center agents and onsite technicians

1. Clear the paper jam.
   
   1. Open the rear door.
      
   2. Look for and clear any paper present or obstructions in the paper path.
      
   3. Close the rear door to allow the printer to attempt to clear the jam message.
   
   
2. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
   
3. If the error persists, ensure that the tray width and length guides are set to the correct paper size for the paper being installed into the tray and that the tray is not over filled above the fill mark or over the tab on the tray.
   Figure : Paper tray guides
   
   Figure : Paper height guides
   
   
4. Ensure that the tray 2 pickup, feed, and separation rollers are installed correctly and show no damage or wear.
   
5. Clean or replace the pickup, feed, and separation rollers as needed.
   note:
   
   Clean the rollers with a dampened lint free cloth or paper.
   
   Part number: J8J70-67904
   For instructions: Removal and replacement: Pickup and seperation rollers
6. Toggle the registration/TOP sensor (PS4550) to ensure that it moves freely.
   
7. Test the registration/TOP sensor (PS4550) using the manual sensor test.
   
   1. • Troubleshooting
        
      • Diagnostic Tests
        
      • Manual Sensor Test
      
      
   2. Select from the following tests:
      
      
   3. Test the registration/TOP sensor to verify that the sensor is functioning correctly. If the sensor does not function, replace the registration assembly.
      note:
      
      Before replacing any parts check connector J15 on the DC controller.
      
      Part number: RM2-6774-000CN
      For instructions: Removal and replacement: Registration assembly
   
   
8. Check the transfer roller at the transfer area, ensure that everything is correctly seated and that there are no damaged parts. Replace the transfer roller or transfer assembly as needed.
   Transfer roller part number: RM2-6800-000CN
   For instructions: See the Repair Service Manual for this product.
   Transfer assembly part number: RM2-6776-000CN
   For instrcutions: See the Repair Service Manual for this product.
   Transfer assembly (LCD simplex model) part number: RM2-1248-000CN
   For instructions: See the Repair Service Manual for this product.
   
9. If the sensors are functioning, run a few pages to check where the leading edge of the paper actually stops.
   
10. Check the paper feed guide assembly for broken parts or damage. Replace the upper or lower feed guide assembly as needed.
    Paper feed guide assembly, upper part number: RM2-6740-000CN
    Paper feed guide lower assembly part number: RM2-6748-000CN
    
11. Check the paper feed frame assembly for broken parts or damage. Replace the feed frame assembly as needed.
    Part number: RM2-6749-000CN
    For instructions: See the Repair Service Manual for this product.
    
12. Enter the component test menu to run diagnostics on the printer.
    
    1. • Troubleshooting
         
       • Diagnostic Tests
         
       • Components Test
    
    
13. Test the Tray 2 pickup solenoid . If the test fails replace the paper pickup assembly.
    Part number: RM2-6771-000CN
    For instructions: See the Repair Service Manual for this product.
    
14. Test the drum motor M2.
    
    1. Touch Drum motor .
       
    2. If the motor does not function correctly, ensure connector J203 on the DC controller PCA is securely and correctly seated.
       
    3. Check the main drive assembly for damage or blocked gears.
       
    4. Retest the drum motor as needed.
       
    5. If the drum motor continues to fail, replace the following as needed.
       Drum motor part number: RM2-9316-000CN
       For instructions: See the Repair Service Manual for this product.
       Main drive assembly part number: RM2-6777-000CN
       For instructions: See the Repair Service Manual for this product.
       Main drive assembly (LCD Simplex models only) part number: RM2-1250-000CN
       For instructions: See the Repair Service Manual for this product.
    
    
15. Replace the registration assembly.
    Part number: RM2-6774-000CN
    For instructions: See the Repair Service Manual for this product.
    
16. If the issue persists, elevate the case using the Standard Support Process.
    

[axyun]

Re: Laserjet enterprise m608 with 13.B2.d2

Thanks JR2ALTA and linuxcoupe.

Was at customer this morning and picked up machine. When I got back to my place noticed customer had left paper in this time which turned out to be a good thing. Machine initialized and when I attempted to print a report got the 13.B2.D2 with no feed from tray 2. Checked tray and noticed a sheet in the middle was sticking up at front lip so that when top sheet fed the middle sheet prevented it from feeding successfully. When I removed middle sheet the machine was working. So it would seem customer is not careful when loading paper but will need to monitor to be certain.Frank

[Iowatech]

Re: Laserjet enterprise m608 with 13.B2.d2

Thanks JR2ALTA and linuxcoupe.

Was at customer this morning and picked up machine. When I got back to my place noticed customer had left paper in this time which turned out to be a good thing. Machine initialized and when I attempted to print a report got the 13.B2.D2 with no feed from tray 2. Checked tray and noticed a sheet in the middle was sticking up at front lip so that when top sheet fed the middle sheet prevented it from feeding successfully. When I removed middle sheet the machine was working. So it would seem customer is not careful when loading paper but will need to monitor to be certain.Frank

Sorry I didn't think of that. That problem caused me grief a number of times.