Lj enterprise 700 with 30.03.45 scanner error

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  • axyun
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2007
    • 1323
    #1

    Lj enterprise 700 with 30.03.45 scanner error

    LJ enterprise 700 with scanner error 30.03.45 which i understand

    may be a common problem. I read that one customer had about 8 of

    Their machines with this code. Please advise on what is usual solution

    To this issue and why this happens. Thanks for your expertise and help on this. Frank/ Action Photocopy
    Tags: 30.03.45, enterprise, error, issue, scanner
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: Lj enterprise 700 with 30.03.45 scanner error

      Originally posted by axyun
      LJ enterprise 700 with scanner error 30.03.45 which i understand

      may be a common problem. I read that one customer had about 8 of

      Their machines with this code. Please advise on what is usual solution

      To this issue and why this happens. Thanks for your expertise and help on this. Frank/ Action Photocopy
      I've been informed the fix is to replace whole scanner section... pricey ... my customer went and bought a Brother MFP

        Comment

        • Lance15
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jun 2015
          • 1069
          #3
          Re: Lj enterprise 700 with 30.03.45 scanner error

          Sorry to rant on this post, but, 'Lj enterprise 700' is the SERIES......READ what is stamped on the front of the unit! I'm guessing this is an M725

          30.03.45
          Description
          Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor.
          Recommended action
          1. Turn the product off, and then on.
          2. Upgrade the firmware.
          3. Replace the scanner control board.
          4. Replace the scanner assembly.

          Typically, the SCB is at fault from what I've seen in the past. Good luck obtaining one. I've waited two months or more for SCBs.

            Comment

            • axyun
              Service Manager

              Site Contributor
              1,000+ Posts
              • Aug 2007
              • 1323
              #4
              Re: Lj enterprise 700 with 30.03.45 scanner error

              Thank you Phil + Lance. I will explain to customer and see if he wants me check out machine and that there is a good chance it will be an expensive fix. Frank

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22808
                  #5
                  Re: Lj enterprise 700 with 30.03.45 scanner error

                  Originally posted by axyun
                  Thank you Phil + Lance. I will explain to customer and see if he wants me check out machine and that there is a good chance it will be an expensive fix. Frank
                  it will be expensive ... -= IF =- you can locate the parts.

                    Comment

                    • Lance15
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Jun 2015
                      • 1069
                      #6
                      Re: Lj enterprise 700 with 30.03.45 scanner error

                      Just as an example, the SCB for a Color LaserJet M680 ran me around $231. Not so bad, but, it took 3 months to get.

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