HP cm4540 false jam

[fixthecopier]

The machine shows error 13.D3.FF. The manual points to the duplex sensor on the back of the secondary transfer.

At first I forced paper through the paper path on the right side and got a small quarter sized piece of paper to come out. Jam still will not clear. The actuator is in place and working. When I go into diagnostics and do sensor test, they all work properly. I rebooted, pulled and reseated formatter and hdd, upgraded firmware, all to no avail. Called the tech support for the contractor this is with and he was stumped. He had me call HP. I felt like he was just guessing when he told me to change the secondary transfer. I have the part, haven't changed it yet.

I remember getting tis call on the same model for the same false jam at a different location about a year ago. Used a different tech support and got the same results, being told to change the secondary transfer. However, my tech support told me that it was a bitch to change that unit, several hours, and no gaurantee that would fix it. That customer replaced the machine.

After I left the site, I thought that it would be more likely that the jam may be stuck in the dc controller. Has anyone had this as an issue before?

[Phil B.]

Re: HP cm4540 false jam

The machine shows error 13.D3.FF. The manual points to the duplex sensor on the back of the secondary transfer.
At first I forced paper through the paper path on the right side and got a small quarter sized piece of paper to come out. Jam still will not clear. The actuator is in place and working. When I go into diagnostics and do sensor test, they all work properly. I rebooted, pulled and reseated formatter and hdd, upgraded firmware, all to no avail. Called the tech support for the contractor this is with and he was stumped. He had me call HP. I felt like he was just guessing when he told me to change the secondary transfer. I have the part, haven't changed it yet.
I remember getting this call on the same model for the same false jam at a different location about a year ago. Used a different tech support and got the same results, being told to change the secondary transfer. However, my tech support told me that it was a bitch to change that unit, several hours, and no guarantee that would fix it. That customer replaced the machine.
After I left the site, I thought that it would be more likely that the jam may be stuck in the dc controller. Has anyone had this as an issue before?

you could do a cold reset.. but print config page before.

I have had flags/sensors that SEEM in place and "work" but found out different during tear down. have you blown canned air @ it?
here's a really bad thought.. could it be Main Gear related? ( bitch job )
can you run the Alienation (?) Test? that will cover the gears/up/down drums/belt.
Call Eddie @ 866 947 9205

[fixthecopier]

Re: HP cm4540 false jam

going back today, will update. Thought if I had seen it twice, someone else has to have had it happen.

[Phil B.]

Re: HP cm4540 false jam

going back today, will update. Thought if I had seen it twice, someone else has to have had it happen.

they are having more n more models (color n BW ) that are having these issues.... and bringing Samsux into the fold screwed it up even worse

[Lance15]

Re: HP cm4540 false jam

From the latest CPMD..........

CM4540 13.D3.FF Latest CPMD.pdf

[fixthecopier]

Re: HP cm4540 false jam

Well, I replaced the part and it did not fix it.
I reseated all the wires on the dc controller, didn't work.
I reseated the formatter and hdd again and then reformatted the hdd and reloaded the firmware. Didn't work.

I rechecked the sensors and was trying to visualize the problem sensor's position behind the door. It looked to be behind the tray 1 pick up roller. I removed the cover over the roller and could see the sensor behind it. I closed the right door while looking at the sensor and when it shut, the jam cleared. It looks like the plastic cover over that roller is very close to the actuator and if it is slightly out of place, it makes contact. Problem solved.

[Phil B.]

Re: HP cm4540 false jam

Well, I replaced the part and it did not fix it.
I reseated all the wires on the dc controller, didn't work.
I reseated the formatter and hdd again and then reformatted the hdd and reloaded the firmware. Didn't work.

I rechecked the sensors and was trying to visualize the problem sensor's position behind the door. It looked to be behind the tray 1 pick up roller. I removed the cover over the roller and could see the sensor behind it. I closed the right door while looking at the sensor and when it shut, the jam cleared. It looks like the plastic cover over that roller is very close to the actuator and if it is slightly out of place, it makes contact. Problem solved.

WOOHOO!

** now what was that crap in " New line of Techs " you tried to feed us? NO Sir... you DO NOT FIT THAT MOLD like you stated! Kudos! **

teah some times those bulletins help... most times NOT!