HP M 607

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  • Hoosierdaddy
    Trusted Tech

    100+ Posts
    • Oct 2016
    • 178
    #1

    HP M 607

    It will not lift the paper in Tray 2
    It acts as if it doesnt know there is paper in the tray (so i swapped out paper sensor
    It gives a message saying there is too much paper in the tray (but it isnt)
    Has anyone had this experience or have any suggestions

    Thx in advance
    Hoosierdaddy
    Tags: advance, hoosierdaddyconfused, paper, tray
    • Lance15
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jun 2015
      • 1069
      #2
      Re: HP M 607

      Jut had a call with the customer saying the same thing on an M609 (same series ---- M607/M608/M609). Before I did ANYTHING, I updated the firmware. Since these printers are still so new, the firmware is still buggy. After I updated the firmware, it was giving the same message (in my case a paper jam). I removed tray 2 and found a piece of paper jammed all the way in the back.

      I noticed the rollers (J8J70-67904) in these WORKSTATION class printers are ridiculous!! My printer hadn't even reached 12k and could already see roller wear. The roller kit which comes with a pickup roller "assembly" with an orange "installation tool" attached and a seperation roller assembly which is SUPPOSED to also have an orange installation tool included (although I didn't get one----wasn't needed. I used needle-nose pliers to remove it).

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808
          #3
          Re: HP M 607

          Originally posted by Lance15
          Jut had a call with the customer saying the same thing on an M609 (same series ---- M607/M608/M609). Before I did ANYTHING, I updated the firmware. Since these printers are still so new, the firmware is still buggy. After I updated the firmware, it was giving the same message (in my case a paper jam). I removed tray 2 and found a piece of paper jammed all the way in the back.

          I noticed the rollers (J8J70-67904) in these WORKSTATION class printers are ridiculous!! My printer hadn't even reached 12k and could already see roller wear. The roller kit which comes with a pickup roller "assembly" with an orange "installation tool" attached and a separation roller assembly which is SUPPOSED to also have an orange installation tool included (although I didn't get one----wasn't needed. I used needle-nose pliers to remove it).
          Sir, you seem to spend a lot of time on the HP's... in your opinion.. has the quality/reliability of the HP line tanked since those of years ago? in my mind? yes!

            Comment

            • Lance15
              Service Manager

              Site Contributor
              1,000+ Posts
              • Jun 2015
              • 1069
              #4
              Re: HP M 607

              Definitely, Phil.

              I don't think it's wholly HP's fault though. They still use Canon's engines.

              I can post pictures of what is included with the approximately $40 roller kit tomorrow.

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22808
                  #5
                  Re: HP M 607

                  Originally posted by Lance15
                  Definitely, Phil.

                  I don't think it's wholly HP's fault though. They still use Canon's engines.

                  I can post pictures of what is included with the approximately $40 roller kit tomorrow.
                  not sure they are ALL Canon engines nowadaze tho.. Samsux dropped a MASSIVE headache upon HP and us techs... Xerox used Samsux for a while also.. then noticed that premature failures on Supplies and Parts.. HOT Potato

                    Comment

                    • Zeldaman
                      Senior Tech

                      500+ Posts
                      • Mar 2011
                      • 946
                      #6

                        Comment

                        • Lance15
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Jun 2015
                          • 1069
                          #7
                          Re: HP M 607

                          Here are some pictures of what's included in the roller kit and comparison pictures.


                          20181130_065253.jpg20181130_065322.jpg20181130_065341.jpg

                            Comment

                            • Hoosierdaddy
                              Trusted Tech

                              100+ Posts
                              • Oct 2016
                              • 178
                              #8
                              Re: HP M 607

                              Originally posted by Lance15
                              Jut had a call with the customer saying the same thing on an M609 (same series ---- M607/M608/M609). Before I did ANYTHING, I updated the firmware. Since these printers are still so new, the firmware is still buggy. After I updated the firmware, it was giving the same message (in my case a paper jam). I removed tray 2 and found a piece of paper jammed all the way in the back.

                              I noticed the rollers (J8J70-67904) in these WORKSTATION class printers are ridiculous!! My printer hadn't even reached 12k and could already see roller wear. The roller kit which comes with a pickup roller "assembly" with an orange "installation tool" attached and a seperation roller assembly which is SUPPOSED to also have an orange installation tool included (although I didn't get one----wasn't needed. I used needle-nose pliers to remove it).
                              I will try the firmware
                              Tech support suggested replacing the entire feed assembly

                                Comment

                                • theengel
                                  Service Manager

                                  1,000+ Posts
                                  • Nov 2011
                                  • 1784
                                  #9
                                  Re: HP M 607

                                  I had one that was doing the same thing...I think. It's been a few months. Anyway, I kept messing with the rollers and the sensor that sees the paper when the tray lifts. One of those plastic parts were out of place a little. I had an extra paper tray to compare it to, and I kept going back and forth between the two before I figured it out.

                                    Comment

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